Single, ‘Generation X’ travellers, frustrated with holiday options
68% said they would travel if they could find a holiday that meets their needs.
London, UK, 24 November 2008 – Foviance, the expert in digital customer experience, has found that singles aged between 31 and 45 years old cannot find a holiday which suits their needs. The age group shows a preference for fun holidays with a sophisticated nightlife, away from younger revellers and without romantic pressure; but the grown-up version of the singles holiday doesn’t seem to exist.
A survey of 530 respondents (equally split between men and women), all of whom had travelled at least once in the last year, revealed that half would rather stay at home than go on what they viewed as a typical ‘singles’ holiday. The research found that they are neither interested in getting drunk and nightclubbing in the traditional sense, nor in spending time with younger people. It is clear that they feel what is currently being offered by the travel industry does not suit their needs.
The main reason provided for choosing not to travel is having no one to go away with (31%). However, 15% are not comfortable with the assumption that they are going away to find romance. Being embarrassed to be single was the reason given by 10% of respondents, with this not only being felt during the booking phase but also while on holiday itself.
Overall though, 68% said they would travel if they could find a holiday that meets their needs.
Foviance research also discovered exactly what this age group does want from a singles holiday, Factors cited as important included location (78%), like-minded people (71%) of a similar age group (58%), specific activities (51%), no romantic pressure (50%) and vetting of their fellow travellers (39%). For women travelling alone safety was understandably also a priority.
When it comes to choosing a holiday, friends are the most trusted source of information (25%), with websites coming a close second (21%). The least trusted sources of information are: direct marketing (21%); blogs (18%); TV (13%); lifestyle magazines (11%); and the travel press (11%).
Foviance believes the travel sector is missing a massive opportunity by not understanding the fundamental needs of a large potential market. Although most travel companies believe they know the basics about their customers - such as their age, sex and where they live - they clearly don’t know who these people really are and what they want out of a holiday.
Marty Carroll, consultancy director, Foviance said: “Organisations’ lack of understanding means that the majority focus on selling products and services rather than concentrating on delivering customer experiences. The end result is a fragmented product or service experience, delivered to a target audience which has been defined by a marketing tool developed for a market environment that no longer exists. Once organisations start focusing on who their customers really are, what they love and hate, and what they are missing out on, real customer experiences can be created. Companies that do not evolve and deliver exceptional customer experiences risk losing sales and market share to those that do.”
The full research report entitled “Making the intangible tangible” is available by e-mailing: firstname.lastname@example.org.
Foviance is a leading customer experience consultancy that works globally with some of the world’s best known brands to deliver measurable improvements in performance. .
Founded in 2001 and with a heritage in website usability and data analytics, Foviance delivers consultancy to its clients about the effectiveness of their individual channels, such as mobile, web and call centre and how they combine in a cross-channel environment. For many clients, insight is provided not only in their home market, but also internationally through Foviance extensive alliance network.
Foviance engages with its customers wherever they are in their product lifecycle, and provides insight so they understand how to improve, create and deliver excellent customer experiences.
Foviance boasts 43 of the UK FTSE 100 companies among its client roster, including Barclays, BSkyB, and Sainsbury’s. In addition Foviance works with International brands such as Astra Zeneca, Dell and Nokia. For further information please visit: www.foviance.com
For further information:
Melanie Hesketh / Becky Cheers
Prompt Communications for Foviance
+44 208 996 1638 / +44 208 996 1636
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