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Reverend Louis McLeod

- New Testament Church of God to deploy IP based communications network across 108 sites to save costs and improve accessibility to its centralised national administration, members and the general public.

London, UK, 25th November 2008 - Swyx a market-leading vendor of Unified Communications for SMEs has been selected by The New Testament Church of God (NTCG) to a supply its SwyxWare Unified Communications solution at its headquarters in Northampton and for eventual roll-out to all its 108 churches and mission throughout England and Wales.

NTCG National Secretary & Treasurer, The Reverend Louis McLeod said, “The church prides itself on being an organisation that is open and accessible to all its members and followers, however we recognised that our incumbent telephony system was holding the organisation back from achieving these objectives. The Swyx solution will meet all our future operating criteria including the ability to manage our entire communications network as a single entity and from a central point. We aim to achieve a massive reduction in line and calling costs, and all Church ministers, regardless of their location will have access to a converged communications network.”

The solution was implemented by authorised Swyx reseller Shiva Technology.

McLeod adds, “To prove the system’s ability to connect to other churches Shiva first integrated our Education Centre which is based a few miles away from our Headquarters. Previously this was on a separate number, but is now on the same system so that all calls can be seamlessly transferred between the two buildings. And of course all the calls are now free!”

“Already we have seen our costs at head office drop by over 50% and are currently rolling out SwyxWare to our 25 district churches. Six months after this is completed we plan to expand the system at all 108 locations, with the district churches acting as local hubs and providing local support to the branches. We anticipate that the improved communications the system offers for an individual branch church will foster much closer communication with other local churches, their community and head office improving accessibility to members everywhere. Our initial calculations also predict major financial benefits for the Church as the costs of calls and line rentals are reduced throughout the organisation.”

According to McLeod these are the key benefits the new system has delivered:

• Significantly reduced the overall telecommunications costs as the Church no longer needs to pay for multiple line rental and traditional system service/maintenance charges

• ‘Never miss a call’ – call recording for messages and electronic filing of voice mails, voicemail/email integration.

• All churches and missions will become integrated into a single NTCG network significantly reducing costs (free calls between sites) and improving inter-church and head office communication.

• IVR (interactive voice response) has removed the need for a receptionist at head office

• New telephony-based fund-raising services can be introduced

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Editor’s notes:

About NTCG:

Founded in 1952, The New Testament Church of God (NTCG) is incorporated as a charitable organisation and has recently moved into a new headquarters in Northampton. From this location the Church offers and coordinates educational, evangelical and project-based activities for its youth, ladies and men’s divisions via a country-wide network of 108 churches and 22 missions. In total the NTCG serves a congregation of over 30,000 followers, 13,000 of which are church members.

About Swyx:

The Communication Engine

Always ready to challenge the market, Swyx develops software based unified communication solutions that continually push the boundaries whilst maintaining its core belief that technology must always deliver tangible business value and productivity for clients.

Renowned for product innovation, Swyx aims to continually delight its customers and business partners by providing the best possible products and services to help make them more competitive in their markets.

Established in 1999 and headquartered in Dortmund, Germany, Swyx now has offices across Europe. Today the company is recognised as the market leader for unified communication in Europe and has enabled thousands of businesses to take advantage of the benefits of unified communication and associated applications.

An easy-to-install, easy-to-maintain software-based system, SwyxWare is The Communication Engine designed to drive a company forward. Based around familiar Microsoft® Windows® applications, the Swyx solution is designed to integrate perfectly with existing business software, including all financial and business process management tools. It offers all the agility of a business-class communication solution with the flexibility to match – and to grow with a company’s specific needs. Powerful business communication, that is simple, quick and easy to set up and manage, giving businesses full control, and making them more responsive to the needs of its customers, wherever they are.

About Shiva:

Shiva Technology are a leading IT and communication solutions provider, providing SME clients with converged voice and data networks, with hassle free pro-active support. Using the latest best-of-breed technologies from HP, Microsoft, Swyx and Sophos to name a few, we partner with clients to enhance their business IT and communications infrastructure, enabling them to utilise Shiva Technology as a single point of contact, reducing the management burden and overhead.

Shiva Technology has client base in excess of 1000 users across 40 sites, our clients are local and national, single site to multi-site and across many different market sectors, giving us a vast array of experience and a diverse market and technology awareness.

Press contact : Jane Moores/Sally Minchin, TTA Communications Ltd,
Tel : 0845 658 0120 Fax : 0845 658 0122 email:


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