Two customer experience leaders to offer joint solutions for feedback management that help organizations to increase customer retention, cross-sell and up-sell in a down market
Overland Park, KS, New York, NY, and Oslo, Norway - December 3, 2008: eVergance, a leader in customer service strategic consulting and systems integration, and Confirmit, the world's leader in software for Enterprise Feedback Management (EFM) and Market Research (MR), today announced they have partnered to deliver best-of-breed Enterprise Feedback Management solutions.
"In an uncertain global economy, customer retention strategies are a critical business investment," said Gary Schwartz, SVP Marketing for Confirmit. "eVergance brings the expertise to ensure that the program is aligned with key performance metrics and goals while Confirmit delivers the underlying technology that drives actionable insight across the business."
The collaboration between eVergance and Confirmit has already resulted in the award of a new contract to deliver an EFM application at a leading FTSE 100 financial services group in the UK, and interest from numerous other financial and retail organizations in North America and Europe. In addition, to help bootstrap the relationship, Esteban Kolsky, eVergance VP and Practice Leader, who leads the firm's Enterprise Feedback Management programs, is presenting at a Confirmit customer event in London on December 5, 2008.
"We are excited by the potential of delivering best-of-breed EFM solutions which add another key ‘bookend' capability to our end-to-end services, especially as more of our clients are focusing on the customer experience and being more targeted in their service delivery," said Allen Bonde, SVP and Chief Marketing Officer at eVergance. "The Confirmit relationship coupled with Esteban's know-how and recognized leadership in the EFM community provides a real killer combination."
"As more organizations recognize that truly listening to customers and building this feedback into their multi-channel sales and service can result in the best experiences and most profitable relationships, both companies see a growing demand for turn-key EFM solutions," Gary Schwartz concludes. "This is especially true in today's business climate as company strategies focus on existing accounts."
Abi Fleming, Marketing Consultant, eVergance +1 (913) 825-1073
Gary Schwartz, SVP Marketing, Confirmit +44 7957 142 122
eVergance enables the world's best customer experiences by delivering strategic consulting, systems integration and managed services to global leaders such as Adobe, Avaya, Bank of America, Carphone Warehouse, O2, Philips Medical, Sprint and Toshiba. With unmatched expertise in call center design, Web self-service and knowledge management, eVergance offers a practical, balanced approach that delivers exceptional results. eVergance is an independent subsidiary of KANA Software and partners with several of the top collaboration, Web 2.0 and search providers. For more information, visit www.eVergance.com.
Confirmit is the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM). The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Amsterdam, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Countrywide Financial, Dow Chemical, Experian, GlaxoSmithKline, Halifax Bank of Scotland, Hewlett Packard, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, StatoilHydro, Symantec, and Virgin Media. For more information, visit www.confirmit.com.
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