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December 2008

Avocent Positioned in the IT Service Desk Magic Quadrant

Evaluation Based on Completeness of Vision and Ability to Execute

HUNTSVILLE, Ala., Dec. 3, 2008 – Avocent Corporation (NASDAQ: AVCT), a global leader in IT Operations Management, today announced that it has been positioned by Gartner, Inc. in the ‘Magic Quadrant for IT Service Desk’ report.

"We consider being named to the Magic Quadrant a testimonial to the strength of our IT operations management focus and, in particular, our Avocent® LANDesk service management solutions,” said Avocent CEO Michael Borman. “Avocent’s suite, already in deployment by hundreds of corporations around the world, continues to deliver an easier way for customers to handle service desk requests.”

The Avocent solution evaluated in the report was Touchpaper. The Touchpaper® IT Business Management suite, provides an end-to-end solution covering all aspects of IT business management – including IT service management, customer service solutions and network and systems management. By meeting the full functional requirements for ITIL® (Information Technology Infrastructure Library) verification, the modular software suite enables customers to monitor and measure the performance of IT-driven business processes against pre-defined key performance indicators (KPIs).

To gain inclusion in the Gartner Magic Quadrant for the IT Service Desk, Avocent had to:

• have an IT service desk offering to support enterprise environments of more than 5,000 employees, as demonstrated by customer references

• include modules for incident management, problem management, change management, inventory management, self-service, knowledge management and SLA management. Vendors' customer references must have incident management, change management and at least two of the other modules in production;

• generate client interest and inquiries sufficient enough to be noticed by Gartner analysts. Analysts must also receive feedback from enterprise clients indicating that they are using the products.

For more information on Avocent solutions, please visit

About the Magic Quadrant

The Magic Quadrant is copyrighted November 4, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Avocent Corporation

Avocent delivers IT operations management solutions that reduce operating costs, simplify management and increase the availability of critical IT environments 24/7 via integrated, centralized software. Additional information is available at

Forward-looking Statements

This press release contains statements that are forward-looking statements as defined within the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from the statements made, including risks associated with general economic conditions, risks attributable to future product demand, sales, and expenses, risks associated with acquisitions and acquisition integration, risks associated with product design efforts and the introduction of new products and technologies, and risks associated with obtaining and protecting intellectual property rights. Other factors that could cause operating and financial results to differ are described in our annual report on Form 10-K filed with the Securities and Exchange Commission on February 21, 2008. Other risks may be detailed from time to time in reports to be filed with the SEC. Avocent does not undertake any obligation to publicly update its forward-looking statements based on events or circumstances after the date hereof.

Note to editors:

For further information, please contact:

Julie Aguilar
Tel: +44 (0) 1483 744467

Rachel Madden
Napier Partnership
Tel: +44 (0)1243 531123


This press release was distributed by ResponseSource Press Release Wire on behalf of Napier in the following categories: Computing & Telecoms, for more information visit