Strong demand for consulting led workforce optimisation to boost sales and service
SOUTH SURRA, KUWAIT (16TH DECEMBER 2008): QPC today announced its continuing strong growth in the Middle East with 12 major new customers.
QPC now boasts the largest sales, engineering and service team focused on workforce optimisation based in the Middle East and is continuing to focus on recruitment and skills development in the region to underpin expansion and make sure exceptional support is available locally.
QPC’s unique consulting led approach brought about the Contact Centre Leadership Summits, bringing together nearly 50 senior executives from the region’s leading contact centres at the Burj Al Arab hotel in Dubai to discuss how workforce optimisation can help service focused companies to improve customer retention whilst optimising operational costs.
To support growth in the Middle East, QPC is now also able to offer its systems translated into Arabic, making it easier for organisations to adopt and use cutting edge workforce optimisation solutions.
Managing Director for the region, Howard Shaw, says, “We are delighted with the interest we’ve received from so many organisations. The message is clear. Optimising costs and improving customer service are critical to maintaining a healthy performance in these hard economic times and companies are looking for guidance and support to achieve this.”
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QPC helps the world’s leading companies like Vodafone, Dell, and Telstra to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals.
Our global contact centre consulting expertise, workforce optimisation solutions and agent training / development services have a proven track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service centre environments.
For more information, visit www.qpc.com
For Additional Information:
Lester Lang, QPC MEA
Direct Line: +971 (50) 144 7454
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