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Orchid Consulting are delighted to announce that from Monday 12th January, its new website will be live.

The Orchid website has undergone a complete redesign and modernisation, making it easier for visitors to access information about all products and services.

Client Relationship Director, Zahid Khokhar explains how the website was in need of redevelopment. "The original site was a few years old and needed a thorough overhaul and revamp. Over the years the Call Centre Marketplace has changed and in turn our products and service offerings have grown. We had ‘just been adding’ the new information and by today’s standards the website looked tired. Working alongside a specialist web design agency we took to completely modernise the site”

Principal Consultant and Founder, Keith Gait also adds “With part of Our Vision to be recognised by our clients, their customers, and our peers, for outstanding delivery, the website is now a great platform to communicate this."

"In particular we are very proud for two notable additions – The ‘Today’s Challenges’ Section – this will be an opportunity for our visitors to download a series of industry leading thoughts and ideas white-papers.
Also we are looking to further define ourselves as clear innovators with our ‘Free Advice Clinic’ – this will be a weekly advice clinic designed for managers of all levels to have a unique opportunity to ‘pick the brains’ of our top consultants.”

Visitors to the site will also be able to read ' The Gait Post' a blog written by Keith himself - giving a sometimes serious, sometimes lighthearted, but always informative look behind the scenes of the call centre and customer service arena.

About Orchid:

Orchid is a people based call centre consultancy business, run by highly experienced, front line contact centre people. All our Partners and Principal Consultants have over 18 years experience of running contact centres both large and small, single and multi site, and across a range of sectors, including health care and public service.

Our Vision: To be recognised by our clients, their customers, and our peers, for outstanding delivery. We will achieve this through living our values, developing our expertise, and differentiating through our people.

Orchid Call Centre Consultants was founded in January 2005, and is chaired by Keith Gait, who is the Principal Consultant. Keith is ably assisted by additional Partners - Prit Ahluwalia and Sandra Galer, 61 years call centre and customer service experience between them. In addition our team has built a network of excellent experienced contact centre professionals from around the country who work with us as Principal Consultants.

The site will be live Monday 12th January 2009 with the url remaining as http://www.orchidconsulting.co.uk

Monday 12 January 2009


Keith Gait
Founder and Principal Consultant

t: 0870 609 4402
m: 07957 924389
e: keith@orchidconsulting.co.uk
w: http://www.orchidconsulting.co.uk

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