Teleperformance, the UK arm of the world’s leading outsourced contact centre provider, today announces that it has added its 6th site, Gateshead, Newcastle to its network through its incorporation of Teleperformance Technical Help UK.
Teleperformance has a nationwide network of multi channel contact centres in Bristol, Birmingham, Ashby, Bangor and Newry in Northern Ireland. With the latest addition of Newcastle, this brings the total number of seats to 2,500 and strengthens the technical support offering.
Teleperformance works with a number of clients offering technical support and help desk services to brands such as Apple, Sony Ericsson, Hewlett Packard and Sun Microsystems, employing teams of multi-lingual agents speaking languages including French, German, Spanish, Japanese, Korean and Chinese.
Jeff Smith, CEO and Chairman of Teleperformance, comments “We are delighted to have added the Teleperformance Technical Help UK team to our nationwide network of contact centres and to have strengthened our technical support expertise through this move. We now have over 200 multi-lingual agents handling levels 1, 2 and 3 technical help functions, supporting customers in 16 countries. Technical support is a business function of growing importance and now accounts for almost 20% of contact centre activity worldwide.”
Notes to editor;
• Photo of Jeff Smith, CEO and Chairman of Teleperformance attached.
• Teleperformance is the UK’s leading outsourced contact centre provider www.teleperformance.co.uk and part of the Teleperformance Group, the world’s largest contact centre outsourcer www.teleperformance.com
• Teleperformance Group last year purchased twenty4help Knowledge Service AG and TechCity Solutions.
• For more information please contact Tina Stanley, Tina Stanley & Associates, Tel/fax 01491 410250 email firstname.lastname@example.org
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