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The Mi-Case Solution: 'Today' View

Sunderland Developed Software Solution to Support ‘State of Maryland’ Department Directives

London, UK, 3rd February 2009,

Today, it is announced that the web-based, multi-agency case management solution, Mi-Case, has expanded outside its traditional UK install base with its first US deal worth a significant $12.5m. The Maryland Department of Public Safety & Correctional Services (DPSCS) has selected Mi-Case to replace numerous information silos and legacy applications managing ‘offender case management’. The Maryland project will be based on the Mi-Case model used by local government across the North East. It has the potential to create new jobs to help deliver the project, and continue product development in the UK. Mi-Case is the market leading solution, originally developed seven years ago in its Sunderland branch by Business & Decision.

Mi-Case will provide all DPSCS agencies with accurate and timely access to integrated data captured throughout the lifecycle of an offender from arrest, booking, pre-trial, incarceration, and through supervision. It will also allow for information sharing with local law enforcement and other criminal justice partners. Mi-Case will be used by all of DPSCS’ divisions to manage the interaction with offenders in accordance with the State’s requirements of best practice and to obtain management information and reports.

Ian Huckle, CEO Business & Decision UK (developers of Mi-Case) comments, “The Maryland award affirms that the knowledge acquired and developed in the UK is fully compatible with the needs of other countries, notably the US market. Mi-Case revolutionises the case management process improving efficiency and quality, as well as the effectiveness of follow-up care for offenders.”

The Mi-Case solution is a renowned and proven solution with over 30 deployments in the UK, most of which are directly linked to the UK Home Office directives and UK National Health Service (NHS) initiatives. The solution is used to underpin a multi-institutional approach to drug and alcohol abuse, local government, policing, probation, healthcare and the court system. In Maryland, Mi-Case will be used principally by DPSCS but can also be a single point of entry for offender data for use by many of the State’s other criminal justice stakeholders. The solution is renowned for its scalability and capacity to implement and enforce best practice business rules of each particular client organisation.

“There was a clear mandate to identify a solution to address the Department’s needs and after detailed evaluation, Mi-Case was the choice over a variety of competing products, based on the integration of the solution”, explains Robin Kearon CEO, Business & Decision North America.

“As a joint initiative between the UK and USA, this success demonstrates the ability of Business & Decision to cooperate on a worldwide basis to address large scale projects. This contract places Business & Decision on an international level as an integrator who can partner with the largest companies or administrations”, adds Patrick Bensabat, CEO of Business & Decision Group.

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Information for Editors:

About Business & Decision

Business & Decision is an international Consultant and Systems Integrator (CSI). A leader in Business Intelligence (BI) and Customer Relationship Management (CRM), and major player in e-Business and Enterprise Information Management (EIM), the Group contributes to the success of customer projects, driving maximum business performance. It has a reputation for its functional and technological expertise and has forged partnerships with all of the key technology vendors.

Located in 20 geographies, Business & Decision currently employs over 2,800 people worldwide.
More information is available at

About Mi-Case

Business & Decision ( has worked with many Drug Intervention Programs, Drug Action Teams and treatment providers, and developed the multi-agency case management solution, Mi-Case to assist them in their operations; to improve case management, demonstrate performance and enable best practice when sharing data. Mi-Case is a unique and powerful web-based case management solution that enables clients (offenders) to be tracked through their cycle of interventions and maintain a continuity of treatment and/or attention.

Interviews, case studies and images are available on request.


Huzmah Ahmed
Business & Decision
Tel : +44 (0)161 886 8500
Fax : +44 (0)161 886 8501

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