SPIE Matthew Hall has opened a new 24 hour call centre which co-ordinates the mobile operation and offers telephone support to its customers and technicians
SPIE Matthew Hall, the leading multi technical and support services company, has invested in the further expansion of its Facilities Management offering with the launch of its Mobile Support Service.
The Mobile Support Service operates through a national network of offices located within key cities. Providing maintenance, repair and installation services for all Mechanical, Electrical and associated building services, together with the existing Fire Engineering Test and Inspection business, this focussed mobile service has been established to support and complement the SPIE Matthew Hall’s Facilities Services business.
Recognising the clients’ needs for a responsive, personal and effective service, SPIE Matthew Hall has opened a new 24 hour call centre which co-ordinates the mobile operation and offers telephone support to its customers and technicians. The national call centre will ensure a fast and friendly response to all enquiries along with the planning and progress of works necessary to ensure jobs are completed on time and within budget as well as keeping clients fully informed.
David Gannon, General Manager of SPIE Matthew Hall’s Mobile Service explains: “The SPIE Matthew Hall business has proven experience within Facilities Management and the Mobile Support Service is a further extension of this capability. Our technicians are located throughout the UK and will provide an efficient and effective response to our customers’ needs. By maintaining a defined region of clients, our technicians quickly become familiar with customers requirements, expectations and on site procedures. The result is a mobile solution that, in order of priority is focused on service quality, efficient delivery, reliability, value for money and adds value to the SPIE Matthew Hall FM business.”
Drawing on SPIE Matthew Hall’s extensive experience in the provision of specialist maintenance, the Mobile Support Service provides a wide variety of services, from Mechanical and Electrical services, air conditioning, fire protection, heating & ventilation to water hygiene.
About SPIE Matthew Hall
SPIE Matthew Hall is part of the international SPIE Group. With a turnover of €3.5 billion in 2007, the SPIE Group employs 27,000 staff operating out of 400 Pan European locations in 28 countries. SPIE Matthew Hall’s regional network in the UK consists of 7 major facilities located in London, Edinburgh, Cardiff, Glasgow, Manchester, Heathrow and Bristol.
Date of Issue: 10 February 2009
Issued on behalf of:
SPIE Matthew Hall
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