we believe that this initiative will contribute significantly in improving the healthcare indices in India
Clinical Solutions and Apollo Hospitals Group have announced that they are partnering to offer a health advice call centre and triage service in India, incorporating IntefleCS™ telephone triage software.
The service (Health4UDirect), which was officially launched on 1st February by Mr Yedyurappa the Honourable Chief Minister of Karnataka, will deliver around the clock access to healthcare and advice.
Apollo is the largest privately held healthcare group in India, with over 10,000 beds across 43 hospitals in India and overseas. Apollo also provides neighbourhood diagnostic clinics, an extensive chain of pharmacies, medical BPO and health insurance services.
A spokesperson of the Apollo Hospitals Group, comments, “This initiative connects the community with medical professionals 24 x 7 through a toll free telephone number. Any individual in the community can call on the Health Helpline and seek medical information and advice and we believe that this initiative will contribute significantly in improving the healthcare indices in India.”
Richard Craven, director at Clinical Solutions, adds, “In addition to providing the community with reliable, safe and easily accessible healthcare advice; the launch of Health4UDirect will also equal a reduction in waiting times at traditional Apollo clinics – creating an improved patient experience and providing Apollo with a unique offering in the market place.”
The service, which will also be extended to include integrated internet based healthcare services, will initially be offered to Apollo’s own patients before being rolled out to various state governments, consumers, insurers and other healthcare providers.
About Clinical Solutions
Clinical Solutions is a leading supplier of flexible evidence-based decision support and clinical software solutions to the healthcare industry that help healthcare professionals and citizens safely and consistently assess a patient’s symptoms and direct them to the most appropriate level of care. This results in more efficient management of resources and alleviates pressure on emergency and primary healthcare services. This means lower costs, lower risks and a higher degree of patient satisfaction.
Clinical Solutions is a market focused organisation that works with its customers, to establish a close working partnership through the sharing of ideas, knowledge and expertise. Its scaleable solutions have been proven to guide clinicians to deliver best practice in providing leading healthcare advice.
The company also provides knowledge management and case management solutions, used for long term conditions management, web-based health assistants including bio-surveillance solutions used in pandemic and biological threat situations, and out-of-hours solutions for urgent care to both public and private healthcare providers. With each implementation, Clinical Solutions provides project management, IT consultancy and customisation, training and 24/7 support. Clinical Solutions has offices in UK, USA and Australia. Its customers include; NHS Direct in England and Wales; NHS 24 in Scotland; and many walk-in centres across England, as well as customers in North America, Portugal, Norway, Australia, and New Zealand. Its solutions are used to serve over 100 million people across the world. With a mission to change the way the world accesses health and social care service, Clinical Solutions continues to invest in developing software solutions for health and social care organisations around the world. For further information visit: www.csdss.com
Helen Stevens/Bethan Wadeson
T. 01454 629 741
About Apollo Hospitals
It was in 1983, that Dr. Prathap Reddy made a pioneering endeavour by launching India’s first corporate hospital - Apollo Hospital in Chennai. The Apollo Hospitals Group will soon have 10,000 beds across 45 hospitals. An integrated healthcare company, the group has over 750 pharmacies and 100 diagnostic clinics, medical business process outsourcing services, health insurance services, and clinical research divisions with a focus on epidemiological studies, stem cell research and genetic research. To develop talent for the burgeoning need of superior healthcare delivery, the group has 10 nursing & hospital management colleges. Harnessing technology to enhance access across India and share the repository of knowledge, there are over 100 telemedicine units across 7 countries. Continuous training programmes by the senior medical teams and documented knowledge on operating protocols ensure superlative medical care and clinical excellence. The medical outcomes and success rates set global benchmarks.
For more information visit: www.apollohospitals.com
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