Video applications are simply faster, more secure and more intuitive for the consumer so this will drive demand and usage
- Drop by stand numbers 1E68 and IE66 to see the new range of video applications set to take the market by storm-
Mobile World Congress, Barcelona, Spain – February 16th, 2008 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres, has today announced that its recently launched Interactive Video and Voice (IVVO) applications suite will be showcased at Mobile World Congress in Barcelona during 16-19 February. SpeechStorm’s new video applications are set to transform the way in which consumers interact with service providers and during 2009 will open new revenue streams and service improvement channels for mobile operators and other organisations around the world.
Visitors to the Northern Ireland Mobile Excellence stand and the Scottish Development International stand will experience a demonstration of this intuitive new phone service channel based on an airline check-in scenario. Also available are IVVO mobile banking, customer care, entertainment, social networking and interactive advertising solutions, all of which use Alcatel-Lucent’s proven Genesys platform, the World’s No. 1 Contact Centre software and Call Centre Management solution.
Bruce Eidsvik is Vice President, Strategic Solutions EMEA at Genesys, an Alcatel-Lucent company and comments, “We have worked in partnership with SpeechStorm for some time and there is great synergy between our customer and contact centre communication technologies. SpeechStorm’s Interactive Video and Voice applications will help our customers to open up new revenue channels and add an extra dimension to their customer experience. Video applications are simply faster, more secure and more intuitive for the consumer so this will drive demand and usage.”
A recent Datamonitor report highlighted high levels of 3G mobile phone penetration in EMEA and predicted rapid growth of interactive video and voice applications in this region, particularly as customers become more used to making and receiving video calls. The report identified the Financial Services sector as the channel with the most potential to generate additional revenue and provide innovative customer service improvements, which directly means increased Average Revenue Per User (ARPU) for mobile operators.
SpeechStorm’s Interactive Video and Voice in nutshell
SpeechStorm was first to market with interactive video and voice on a 3G phone; launched in December ’08 and being showcased at Mobile World Congress Feb ’09.
SpeechStorm’s IVVO includes: -
• Interactive Video and Voice (IVVO) solutions delivered over the 3G video channel – fully compatible with every 3G video capable phone on the market;
• Faster, more secure and easier to use than the mobile web, with real-time dynamic video content, no downloads and no digital rights management worries;
• Cost saving self-service applications for mobile operators including top-up, customer care and user guides;
• Ready-to-use mobile banking, airline check-in providing unique capability to large corporate customers;
• Innovative Value Added Services (VAS) and entertainment solutions including ticket booking, news, sports and weather to drive up Average Revenue Per User (ARPU);
• Exciting revenue generation potential in fast-growing social networking and interactive advertising markets;
“Self-service solutions like airline check-in, mobile top-ups, banking and customer care offer substantial cost savings and improved customer care for customers on the move,” added Damian Kelly, director of consulting at SpeechStorm. ”Some of the really exciting opportunities, particularly for mobile operators, are in the value added services, social networking and interactive advertising arena where the power of full motion video and dynamic content really comes to the fore. Combining SpeechStorm’s solution capability with Genesys and Alcatel-Lucent provides the ideal platform for mobile operators to exploit this potential.\"
To experience a selection of SpeechStorm’s interactive voice and video applications at Mobile World Congress, please visit us on either the Northern Ireland Mobile Excellence stand (IE68) or the Scottish Development International stand, (IE66). Alternatively visit www.speechstorm.com/ivvo for FAQ’s, demos, collateral, screenshots and more.
SpeechStorm specialises in self-service solutions that manage customer interactions over the phone.
The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.
Organisations including Dixons Stores Group International (DSGI), SITA Suez, eircom, Northern Ireland Electricity and Comet rely on SpeechStorm solutions to underpin their business performance and improve the overall customer experience.
Backed by a professional services capability of more than 250 consultants, SpeechStorm is part of Kainos, a leading IT consulting and Systems Integrator. For over 20 years Kainos has been deploying critical customer interaction solutions giving SpeechStorm distinctive edge over most phone self-service specialists. SpeechStorm has offices in the UK and Ireland.
For more information please visit the corporate website on www.speechstorm.com .
Tags: IVVO, IVVR, Video IVR; Visual IVR; SpeechStorm; 3G; Mobile Phone; Alcatel-Lucent; Genesys; Financial Services; Travel; Telecommunications; Mobile Operators; Mobile Web; Voice
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