Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.

Phoenix Medical Supplies, a UK distributor of pharmaceutical products and services to community pharmacists, dispensing doctors and hospital pharmacies, is paying tribute to COA Solutionshuman resource (HR) and payroll system ( for helping the company to move from a combined payroll to a monthly payroll. The benefits realised from this project include 33,600 less payslips produced and postage costs reduced from £61,000 to £28,000.

This complicated project, which required moving more than 3,500 Phoenix Group staff to a new monthly payroll paid in arrears, subsequently won a Payroll Team of the Year Award as well as a Payroll Manager of the Year Award at the Pay Magazine Annual Pay Awards 08. Phoenix Medical’s payroll team were praised by the judges for the committed way the team approached the project and their willingness to share knowledge. Phoenix Medical Supplies’ Jacky Mansfield, the winner of the Payroll Manager of the Year Award, was honoured for the way she led the team through this very complex project.

Jacky Mansfield, Group Payroll Manager from Phoenix Medical Supplies, says “COA Solutions’ HR and payroll system was vital to the success of our move to a new monthly payroll from a combination of payrolls and us subsequently winning Pay Awards for this project.”

Mansfield continues, “It was essential that we moved more than 3,500 staff from our retail part of the business to the new monthly payroll whilst maintaining the current pay system, which wasn’t an easy task within such tight timescales. COA Solutions’ system, which is incredibly easy to use, enabled us to quickly and easily move records electronically. This, together with the hard work of the payroll team and dedication and support of the IT, HR and operations teams, ensured the project was fulfilled on time and without problems. We now produce 33,600 less payslips and have cut postage costs from £61,000 to £28,000 as a direct result of this project.”

Phoenix Medical Supplies has been using COA Solutions’ HR and payroll system to manage payroll for many years. The system runs independent payrolls for different parts of the business and has the functionality to provide cross-payroll reporting when required. However, it was the complicated move to a monthly payroll for more than 3,500 staff which truly tested the system’s usability, flexibility and reliability, as well as COA Solutions’ responsiveness as a supplier.

Mansfield explains, “We have always been satisfied with the COA Solutions system as well as the company’s quality customer service which has retained that personal touch. We were nonetheless concerned that the project to move so many staff to a monthly payroll was going to prove a considerable challenge for the HR and payroll system. For such a big project, we were also expecting to have to pay COA Solutions for additional consultancy. In fact, the system’s so user-friendly and flexible that just one call to COA Solutions support was all that was needed throughout the entire project, saving us considerable consultancy fees.”

Mansfield adds, “Phoenix Medical Supplies is a rapidly expanding organisation and payroll is a very dynamic environment where things are changing all the time, for instance, in just four years, we have added 1000 staff to the payroll. Therefore, it’s reassuring that the system is so adaptable and that COA Solutions is fully prepared to work with us to continually meet our needs.”


About Phoenix Medical Supplies

Phoenix Medical Supplies Ltd is a wholly owned subsidiary of Phoenix Pharmahandel AG & Co KG based in Mannheim Germany. Phoenix is the leading pharmaceutical wholesale group in Europe and holds the third position in the UK. It has operations in 23 different countries and has 156 distribution centres with a net turnover of 21 billion Euros.

In the UK, Phoenix has a near national network of 14 pharmaceutical wholesale warehouses with a customer base of 3500, consisting of pharmacies, doctors and hospitals. It also owns over 500 Rowlands pharmacies, and operates the Numark marketing brand for the benefit of independent pharmacy.

About Pay Magazine and the Pay Awards

Pay Magazine provides coverage of a wide range of payroll and employment issues, including statutory pay, remuneration design, taxation and national insurance, employment law and HR strategy. At almost 20,000 Pay Magazine has the largest circulation of any payroll title.

On Tuesday 11 November 2008 payroll professionals gathered at the Park Lane Hotel, Piccadilly, to see the Pay Awards 2008 trophies presented. For a list of the winners, see

About COA Solutions

COA Solutions is the UK's leading supplier of integrated business management and information systems to public, private and not-for-profit organisations in the service sector. COA Solutions prides itself on getting close to its customers by understanding their businesses and responding to their business needs.

COA Solutions' award-winning Smart Business Suite combines core financial management, procurement, human resource and payroll systems, integrated with a range of collaborative, document management and business intelligence solutions. These solutions extend the value and effectiveness of the finance, HR and payroll departments across the organisation and enable managers in the business to monitor, analyse and continually improve corporate performance.

COA Solutions has more than 500 experienced and professional staff supporting and servicing over 4,000 clients across the UK service sector including Companies House, Newcastle City Council, WHSmith, Royal Bank of Scotland, Aer Lingus, National Express Group, DFS, RSPB and Great Ormond Street Hospital for Children NHS Trust.


Liz Ebbrell, COA Solutions
+44(0)1625 856505 or 07917 634 705

Ben Carey, COA Solutions
+44 (0)1625 856505

This press release was distributed by ResponseSource Press Release Wire on behalf of Advanced Computer Software Group LTD in the following categories: Health, Education & Human Resources, Medical & Pharmaceutical, Computing & Telecoms, Transport & Logistics, for more information visit