Can managers who ‘don’t do people’ get results? Not in the long run
Good leadership comes from behaviour, not just intelligence or personality, according to a leading management expert.
Steve Glowinkowski – whose new book It's Behaviour, Stupid!, is based on decades of research into management behaviour – says it is how leaders behave that influences and drives the bottom line. “Behaviour is the bridge between what we intend and what we achieve. Without that bridge there is no chance for an organisation to achieve its goals and objectives,” he says.
Achieving flash-in-the-pan improvements that soon peter away is not what leadership is about, so it is essential that leaders set the right Organisational Climate. It is by far the most important factor in driving performance.
Glowinkowski says: “Organisational Climate is about ‘what it feels like to work here’, what it is like for the people in the organisation. After all, it is people who produce the performance of an organisation rather than the organisation itself.”
As one of his clients put it: “I would never have believed that a HR led intervention could have had such a dramatically rich and positive business benefit."
Glowinkowski says: “Technical skills and intellect are not the most significant factors. It is behaviours such as strategic thinking, independence, interpersonal awareness, concern for impact and results focus that count. These qualities relate to delivery and people skills behaviours. Can managers who ‘don’t do people’ get results? Not in the long run and they risk catastrophe in the effective management of their business.”
Glowinkowski says: “My 25 years involvement in management and organisational performance development has let me see what really makes the difference in terms of success, the realisation of potential and the delivery of organisation’s goals.”
Glowinkowski's book – the title is inspired by Bill Clinton's famous election mantra “It's the economy, stupid” – is packed with case studies showing how his unique people-led approach to business has resulted in increased performance for many organisations.
The research ranged across sectors, from retail/FMCG to petro-chemical companies to pharmaceuticals to financial services to manufacturing to education and public sectors globally.
“If business leaders want to increase profitability and manage costs, they need to think about how they can manage their behaviour in order to make the performance of others happen,” says Glowinkowski.
*** Press event ***
It's Behaviour, Stupid! is launched this evening, Tuesday, 3 March at the RSA, John Adam Street, London at 6.15pm. Call 07973 218434 to confirm attendance.
Notes for editors:
Steve Glowinkowski is the founder and principal consultant at Glowinkowski International.
His commercial background involved over ten years experience in a series of internal consultancy and management/director roles within the chemical industry and financial services sector. The majority of this work related to the delivery of culture change, the development of behavioural frameworks and their implementation within a leadership and talent management context. In the early 90s Steve established Glowinkowski International as both a research and consultancy organisation within the field of behaviour, culture change and performance improvement. He has also worked within academic research, is a chartered psychologist and a Fellow of the Royal Society of Arts.
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