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…and answered in latest survey from, the independent broadband news and information site today reveals the top three most commonly asked questions by consumers about their broadband connection. Even though the broadband market continues to expand, with some 17 million broadband lines in Britain at the start of 2009 (, consumers are still experiencing the same problems they were a year ago.

Sebastien Lahtinen, founder of comments “We have found that the nature of the queries we receive seems to revolve around the same issues year after year. The three most popular questions are focused on speed and technical equipment such as modems and routers, although we do frequently get asked ‘who is the best broadband provider’.”

The three most popular consumer broadband queries answered:

Are these the speeds I should be getting?

It is all too common that consumers are unaware of what speeds to expect from their broadband connection. For ADSL and ADSL2+ services the largest factor is the length of the telephone line from the exchange to the home, this means while you are signed up to an up to 8Meg service you may only receive 3.2Meg if your telephone line is around 5km (3 miles) long. (This is referring to the distance of the cable as it wiggles down the road from the exchange to your home). It is expected that 93 per cent of telephone lines will connect at 2Meg or faster.

Other factors such as the state of the telephone wiring in the home, congestion and configuration of the computer are all further factors that can reduce the speed you actually get.

Another common issue is confusion over units, broadband is sold in Mega bits per second, but computers often report downloads in KB/sec which stands for Kilo Bytes per second. One Byte comprises of eight bits, so 2Mbps becomes 0.25MB/sec which is 250KB/sec.

Why does my modem say 6Meg but I only see 1Meg downloads at night?

First thing to do is check what speed your modem is saying it is connected at. If it connects at around 6Meg during the day and at night, then the most likely cause is congestion. This can happen at any point once your data has entered the providers own network and beyond. If speeds improve after midnight and fall off from around 2pm each day then congestion is also likely.

If slow speeds at night coincide with the modem connecting at a slow speed, it is advisable to check what speed the modem connects at when using the test socket at the BT Master socket. Fitting an iPlate if you have extension wiring, will often alleviate some of this speed reduction.

Do I have to leave my router on all the time?

If no-one is at home for more than eight hours then it probably is worth switching off your broadband router. So switching on to check mail before leaving for work in the morning at 7:30am, and then switching off until the kids come home at 4pm, before switching off again at 11:30pm is fine. Switching off more often than this carries a risk that some automatic monitoring systems will think your line is unstable and may slow your service down.

Some contest that switching electronics off and on too often can wear them out, and this may be true if you do this multiple times every day, but with kit switched off it is also less likely to be damaged by power surges.

If there is an electrical storm unplugging and turning off ADSL kit is recommended, as the lightning creates RF noise that affects ADSL. If the storm is overhead though it is best to err on the side of caution and not use telephones or touch anything plugged into the phone line.

Consumers can view the other commonly asked broadband questions, along with answers by visiting the article also links to the forum where consumers can access further help and advice from its members.


About is the UK's largest independent broadband news and information site which has been operating since 2000. It started in the days when broadband services were bring trialled and its staff thus have some of the most comprehensive experience in this area.
Consumers can refer to this impartial website for independent advice and details on the services offered by Broadband Service Providers, enabling them to make an informed decision as to who to use as a supplier as well as troubleshoot problems they may be having.
• Comprehensive range of ‘plain english’ consumer guides and advice
• Access to bespoke interactive tools including a broadband speed tester
• Broadband hardware reviews
• Member forum with a community of like-minded people where you can share your thoughts and broadband queries
• Variety of ways to rank products according to individual priorities
• Detailed product information, availability checker and ISP search
• Up-to-date news on broadband industry developments
• Independent experts available to assist media with queries or interviews
• Focus on providing information and resolving issues rather than encouraging ‘switching providers’

For further information contact:
Danielle Mumford / Rachel Lear Sebastien Lahtinen
Ascent PR
T: 0118 988 0501 E :

This press release was distributed by ResponseSource Press Release Wire on behalf of Ascent PR in the following categories: Consumer Technology, Computing & Telecoms, for more information visit