- Outsourcer breaks company record and increases earnings by a further 25%
Southend, UK, 5th March 2009 – Converso Contact Centres, headquartered in Southend-on-Sea is delighted to announce it has achieved record revenues within the last three months. In November the company generated incomes of £400,000 and in January this figure rose to £500,000.
According to Converso’s Business Development Director Ben Krempel the success comes from a jump in demand for outsourced services ranging from customer service management through to telemarketing, loyalty and up-selling campaigns. The success is also attributed to a consolidation and growth of services being provided to existing customers.
He commented, “In the current climate companies are looking to reduce their fixed costs but are still tasked with achieving the same sales targets. Outsourcing is the perfect way of minimising your internal overheads and drawing on a resource that is economical and delivers measurable results.”
“In the past six months our pilot campaigns have been very popular allowing organisations to trial the effects of outsourcing first. Due to the success of these projects many of these have now turned into long-term business. We have also seen a trend from established customers to use more and more outsourced services particularly as internal resources are stretched.”
The company believes its differentiation is down to its flexibility, high professionalism and its ability to get up and running quickly. Ben Krempel explains, “In the run up to Christmas in particular many organisations turn to companies like us to help them manage the upsurge in customer enquiries. During this period we worked with a number of retailers to manage the additional sales with some campaigns running around the clock.” For one web-based mailer order company who used Converso to supplement its own in-house contact centre, just under 12,000 additional orders were processed by Converso’s dedicated team, generating approximately £300,000 additional revenue.
In December Converso opened a new contact centre wing but due to a strong pipeline for 2009, the company is now taking space for an additional 180 seats to be operational in the next few weeks.
To find out more about Converso’s services or pilot campaigns available visit www.converso.co.uk or email Ben Krempel on firstname.lastname@example.org
Headquartered in Southend, UK, Converso Contact Centres provides outsourced inbound and outbound call handling. The company’s well-trained, highly motivated and friendly staff are an all-important first point of contact for its customers and are backed up by a virtual call centre - a sophisticated blend of people skills and advanced computer and telephone integration. The company services a range of industries including finance, utilities, public sector, manufacturing, leisure, IT & telco, retail and the arts. Converso employs over 250 staff and works for some of the UK’s best known “Blue Chip” companies and government departments. In 2007, the company was acquired by Usha Martin Group (www.ushamartin.com)
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