London, 9th March 2009. Noetica, a leading provider of agile customer interaction management (CIM) solutions for the contact centre, announced it has attained Gold Certified status in the Microsoft Partner Programme with a competency in ISV/Software Solutions, recognising Noetica’s expertise and total impact in the technology marketplace. As a Gold Certified partner, Noetica has demonstrated expertise with Microsoft technologies and proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace.
Noetica’s web-based customer interaction software, Synthesys.NET, has been recognised for its complete compatibility with the Microsoft Windows Client, managed code and web services, as well as the .NET framework. Noetica is also able to fully integrate Synthesys.NET into Microsoft Dynamics CRM software, which provides the sales, marketing and customer service departments with the ability to create and easily maintain a clear picture of customers, from first point of contact to after-sales care. Synthesys.NET enhances Microsoft Dynamics CRM with a wide range of call centre specific functionality.
“We are extremely pleased to have attained Gold Certified status in the Microsoft Partner Programme, as Microsoft recognises Noetica’s technologies that address the specific needs of the contact centre,” says Managing Director of Noetica, Danny Singer. “It will enable Noetica to continue to enhance and develop the service we provide to our customers using Microsoft’s technology.”
Director, Partner Strategy and Programmes, Microsoft UK, Claire Barclay says, “Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in someone that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. As a Microsoft Gold partner, Noetica can offer its customers the reassurance of a truly professional organisation with the backing of Microsoft's resources.”
A web demo is now available at http://www.noetica.com/call_centre_software_web_demo.htm.
A product overview is available at http://www.noetica.com/products_overview.htm.
The Microsoft Partner Programme was launched in December 2003 and represents Microsoft’s ongoing commitment to the success of partners worldwide. The programme offers a single, integrated partnering framework that recognises partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners’ businesses be successful.
Noetica was the first software company in the UK to deliver a completely visually designed, fully integrated unified front end for contact centres. Our product range, SYNTHESYS™, reduces operational costs of inbound and outbound operations by up to 50% and agent training costs by up to 90%. It is available in both Client-Server and Web-based environments.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. Agents use a single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime. With SYNTHESYS™ you can:
- Unified Front End through a SOA type software framework
- Streamline multiple Front End processes without programming
- Set a Maximum of Silent Calls while still optimising agent productivity
- Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
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