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Analysys Mason, global advisers on customer management, telecoms, and ICT solutions, in association with the Call Centre Management Association (CCMA), has launched its search for the UK’s Emergency Control Room Manager of the Year 2009. The winner is to be announced in May.

Analysys Mason is delighted to be associated with the CCMA Awards, having worked extensively in the call centre management sector, and delivered ICT solutions to contact centres across the UK. The company has sponsored the award for Emergency Control Room Manager of the Year since the category was introduced last year.

The CCMA Awards, now in their fourteenth year, recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK. The Awards endorse best practices, reward innovation and promote excellence within the contact and call centre industry.

Judging will be carried out by a team of impartial industry experts. Nominations for the 2009 CCMA Awards must be submitted no later than 31 March 2009.

“The CCMA Awards generate an incredible amount of attention and take pride of place in the industry’s calendar of prestigious events. Analysys Mason is delighted to be invited to sponsor a category, and recognises that these awards are highly respected not only within the industry but beyond. The awards present an ideal opportunity to promote success to the industry, to customers and to stakeholders. Being short-listed for an award is recognition of the outstanding contribution made by employees to the success of a pivotal element in the operations of the organisation, and is reason for celebration,” says Steve Connolly, Manager at Analysys Mason.

Ann-Marie Stagg, Chair of the CCMA, further commented, “The CCMA is delighted to be working with Analysys Mason again on this exciting award category for emergency control room managers across the UK. The awards recognise the incredible hard work that has been put into call centres in the public sector in recent years, and it is a great opportunity for some excellent emergency operations to gain the industry recognition that they deserve.”

Analysys Mason has extensive experience in customer management and helping organisations to optimise investment in direct channels to market, contact centres, e-channels and the Internet. Analysys Mason helps clients to maximise every contact with their customers, improve their customers’ end-to-end experience and ensure that they have the right operating model to support their growth plans.

The awards will be presented at the Piccadilly Hotel in Manchester on 6 May 2009.

To find out more, or to obtain an entry form, visit the CCMA website, email or call on +44 (0)1477 500826.

Press enquiries are welcome and should be directed to Gina Ghensi or telehone +44 (0)1223 460600.

About Analysys Mason (

Analysys Mason delivers strategy advice, operations support, and market intelligence worldwide to leading commercial and public-sector organisations in telecoms, IT, and media. Analysys Mason consistently delivers significant and sustainable business benefits. We are respected worldwide for the exceptional quality of our work, our independence and the flexibility of our teams in responding to client needs. The company has over 300 staff worldwide, with headquarters in London and offices in Cambridge, Dubai, Dublin, Edinburgh, Madrid, Manchester, Milan, Paris, Singapore and Washington DC.

Media contact:

Gina Ghensi
Press Office
Analysys Mason
Tel: +44 (0)1223 460600

This press release was distributed by ResponseSource Press Release Wire on behalf of Analysys in the following categories: Computing & Telecoms, for more information visit