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There are few service companies that wouldn’t regard email as vital to their business. The majority of firms in this sector are SME’s and pride themselves on the good service associated with this choice – but how often does this grind to a halt the second internet access is lost?

Nigel Davey of IT support service, Managed Networks, said ‘Many service-based companies spend considerable amounts of money tendering for business based on their ability to offer outstanding client service. Email is a key factor in distributing information quickly yet very few companies have a contingency in place if their internet goes down. The loss of internet for any period causes a great deal of frustration all round, yet how many companies have a back up ADSL service or have a SLA-backed service guarantee in place?’

Davey said ‘We’ve known cases where an ADSL connection has been off-line for over a week because of something as silly as a parked car. In one recent case in central London engineers were unable to repair a cable for a week because a vehicle had been parked over the access point and the owners were away on holiday. They had parked perfectly legally so there was absolutely nothing that could be done. For a company totally reliant on being on-line – without an alternative option this could have been disastrous.’

Given this, most companies should consider either a remote option or an alternative ADSL line. Services such as Desktop Live allow employees to work anywhere provided they have internet access whilst a second ADSL line supplied by a different provider means that there is always a back up.

With the average, 20-person SME costing £3000 a week simply to exist, just one day of down-time can be expensive. Davey continued ‘Bad weather, gas leaks and flooding affect large numbers of people so under these circumstances clients are very forgiving – but if you are the only company without email for more than half a day, frankly you run the risk of looking amateurish, regardless of what it does directly to your income. Investment in prevention is a not a large sum – especially relative to any losses lack of email could cost you’

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For further information, please contact Heidi Anderson on 020 7934 9034 ( or Rebecca Hopkins on 020 7934 9032 (

Editors Note: Where possible please include a link to the Managed Networks website (

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