The adage "time is money" rings especially true at law firms. With solicitors spending up to 75% of their time on the telephone with clients, a sophisticated, easy-to-use business phone system which helps drive revenue growth by keeping the team talking with (and billing) clients, not struggling with complex phone features is essential.
Calls need to be answered promptly and clients connected with associates instantly, regardless of their location. Lawyers and law firms would not regard the telephone as a productivity- and revenue-enhancing business tool. That's because traditional business phone and voicemail systems are very limited in their ability to provide features that focus on efficiency and lack the ability to integrate with practice, contact, billing and case management systems. The conventional thinking is that these types of capabilities can only be found in expensive or complex VoIP solutions - this is no longer the case.
For most law practices, traditional business phone systems are a major barrier to superior client service. Long hold times, busy signals and misrouted or dropped calls can result in client dissatisfaction, while managing phone-related issues increases administrative costs and demoralises staff.
A TeleVantage business phone system from Storacall can change a firm's image and overall client satisfaction while providing a rapid Return on Investment in technology whilst freeing staff from the tasks associated with managing phone calls, conferences and voice records, while automating the activities associated with capturing time and recovering costs,
TeleVantage has an intuitive PC-based graphical interface that allows associates to visually and intuitively manage and prioritize calls, voicemail messages and call history as well as providing integration with a firm's existing business applications such as LexisNexis® Time Matters®, InterAction® and PCLaw ™; Thompson Elite®; as well as Microsoft Outlook® and Microsoft Dynamics™ CRM, dramatically increasing billing efficiency and productivity.
In addition the system offers One-click time-tracking and account coding, billing telephone time automatically, so associates spend less time on paperwork and administration. It also features Point-and-click dialling to let associates reach key clients instantly and the "Find me" call routing means associates never miss a crucial call, whether they're in an airport, a hotel or on the way to court or simply working from home. Other features include Built-in conference capabilities providing a cost-effective alternative to third-party teleconferencing services
TeleVantage has sophisticated features that work from any phone, anywhere - not just the office - allowing full mobility and unprecedented flexibility together with software-based infrastructure that grows with the firm, allowing money to be saved by leveraging one phone system across multiple locations.
A full information pack on the products is available from Storacall on 01932 710710
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