The unique Attentive™ ACE system allows continual customer experience monitoring
BACE ONE OFFERS NEW TECHNOLOGIES TO ENABLE BUSINESSES TO GAIN AND RETAIN CLIENTS BY MEASURING CUSTOMER SATISFACTION MORE EFFICIENTLY AND EFFECTIVELY
LONDON, UK (DATE): Bace One today announced that it has signed a partnership agreement with Ransys Feedback Technologies. As part of the agreement, Bace One will promote the Attentive™ Customer Experience (ACE) solution in the UK region.
The unique Attentive™ ACE system allows continual customer experience monitoring and has been developed by Ransys, a world leader in organisational survey and feedback management systems, to offer organisations a solution for proactively initiating daily feedback from customers that is easily transferred into actions that will improve the service experience. The solution makes it possible for managers to obtain a detailed and continuous real-time picture of customer satisfaction, and produces tasks for implementation for the relevant entities in a business.
Today, Attentive™ is being used by leading international companies such as Old Mutual Healthcare, Mobilkom Austria, Teva, Intel, Amdocs, DHL, Travel Holdings, Esomar, NYCC, Orange, Comverse, El Al and Leumi Card.
Commenting on the agreement Tony Harris, Director of Technology and Operations, at Bace One says, “We are excited to have joined forces with Ransys in promoting the Attentive™ ACE solution within the UK. The combination of Attentive™ ACE and our own experience of delivering valuable business insight through the analysis of both structured and unstructured data within the contact centre will create a compelling proposition for organisations looking to truly differentiate themselves through the achievement of customer service excellence.”
“Our partnership with Bace One will enable leading UK businesses to adopt an integrated approach to Enterprise Feedback Management (EFM), something that is increasingly recognised as essential if organisations are to successfully gain and retain customers,” said Elad Armoza, Channel and Sales Operation Manager at Ransys.
About Bace One
Bace One has been created from the etalk Autonomy practice of QPC, which has been helping contact centres to meet their business critical challenges of compliance, sales and customer retention for over 10 years.
Bace One provides integrated quality monitoring, logging, speech analytics, survey, eLearning and agent assistance solutions that are recognised by analysts, such as Gartner and Frost & Sullivan, as market leading.
Bace One, whose name is taken from Business Analytics and Customer Experience, works with Europe’s best known businesses like Sky, TNT and O2 to help them set new standards of excellence in these areas.
Bace One - better business analytics and customer experience starts here
For more information contact:
Steve Warren, Sales Director
Direct Line: +44 (0)7525 711351
Ransys Feedback Technologies is a leading global provider of EFM (Enterprise Feedback Management) solutions that developed Attentive™ proactive feedback solution; a revolutionary enterprise application that enhances customer experience by transforming customer feedback into an actionable daily management tool for front line executives, as well as strategic board room level high resolution decision making.
For more information about Ransys, visit www.ransys.com.
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