BULLHORN INTRODUCES NEW KNOWLEDGE MANAGEMENT PORTAL FOR STAFFING AND RECRUITING FIRMS
Bullhorn Resource Center Serves as Online Resource for All Customer Support Needs; Streamlines Use of Staffing and Recruiting Software so Customers Spend More Time Placing Job Candidates
Boston – March 30, 2009 –Bullhorn, the global leader in On Demand, front office staffing and recruiting software, today announced a new online resource for customers, called Bullhorn Resource Center, that delivers around-the-clock access to a wealth of tools and applications for product support management and knowledge management related to Bullhorn’s integrated front office solution. Bullhorn Resource Center is the latest offering from Bullhorn to make it easier for staffing and recruiting firms to spend more time connecting with clients and placing job candidates.
Bullhorn Resource Center features streamlined 24-hour support for Bullhorn customers that includes:
• intelligent searching to query thousands or FAQs, help articles, and troubleshooting tips;
• product information and demos for newly released features;
• improved ticket management and tracking, enabling customers to access and update tickets at any time; and
• increased efficiency in routing of tickets to appropriate support personnel for shorter response time.
Bullhorn Resource Center also serves as a portal to other Bullhorn knowledge bases with links to Bullhorn Brainstorm, the Bullhorn Blogger, the Bullhorn Service Status page and the Bullhorn Support Forums. The Bullhorn Resource Center complements Bullhorn’s live phone support and provides an additional channel for Bullhorn clients to use to find answers to their questions and to ensure they are fully leveraging the Bullhorn platform.
"As a technology leader in the staffing and recruiting industry with a proud tradition of delivering innovations, Bullhorn is pleased to bring customer support and service to a higher level with the fully integrated, online accessible Bullhorn Resource Center,” said Art Papas, CEO and co-founder of Bullhorn. "The changes and new user interface are a result of feedback we heard at Bullhorn Live, our user conference held earlier this year, and from client satisfaction surveys. Our customers told us they appreciate better access to their tickets, a clearer understanding of the response time and an easier method for communicating with us. Bullhorn Resource Center gives them all of that. More than ninety percent of Bullhorn customers are, or will be, utilizing Bullhorn Resource Center for faster, more integrated customer support and to get more extensive access to best practices and tips on how to maximize their investments in our staffing software.”
“The new Bullhorn Resource Center has increased our access to product information and empowered us to control and manage our customer support needs. We can download information on implementing new functionality or discover useful features in Bullhorn on our own without submitting a technical request. The automatic notifications for specific types of Bullhorn feature updates are also very useful, notifying our payroll department whenever there are feature updates specific to timecards or invoices, for example,” said Tiffany Sipes, vice president at Berks and Beyond. “And, although we have a greater ability for self-service, we also feel that we have a stronger relationship with Bullhorn’s support team since we can view all of our open and closed support tickets and see who we worked with in the past.”
Bullhorn Resource Center leverages best of breed customer service tool RightNow, which includes automated workflow, knowledge base, ticket management and ticket reporting features to integrate customer support and service requests and provide faster and more comprehensive responses.
Bullhorn is the staffing and recruiting industry’s only On Demand, integrated front office solution. Comprising email, calendaring, candidate sourcing, an applicant tracking solution, customer relationship management and job management, Bullhorn enables users to communicate and collaborate with contacts, candidates, colleagues and clients in real-time to generate, source and fill job orders, or make placements, at anytime and from anyplace. Bullhorn’s users include staffing and recruiting firms of all sizes, from a wide range of industries – including information technology, professional services, office/clerical and healthcare. The Bullhorn Blogger is the company’s online community where customers, partners, Bullhorn professionals and prospective customers share ideas and best practices to advance the productivity of the staffing and recruiting industry through the innovative use of Bullhorn’s On Demand, integrated front office staffing and recruiting software.
About Bullhorn, Inc.
Bullhorn is the global leader in On Demand, front office staffing and recruiting software, providing the only completely integrated front office solution for staffing and recruiting firms. Bullhorn's customers achieve the highest placement rates in the industry. By enabling recruiting, sales and management to live and work together, Bullhorn synchronizes sales and recruiting to generate, source and fill job orders in real-time, at anytime and from anyplace. Delivered through software as a service, Bullhorn continually meets the evolving business needs of its customers. More than 1,400 firms and 14,000 users worldwide, including some of the largest global staffing firms, partner with Bullhorn to meet the employment demands of the global economy. For more information, visit www.bullhorn.com or call +1(888)GoLive8.
Bullhorn is a registered trademark of Bullhorn, Inc. All other trademarks are the property of their respective owners. Copyright © 2009 Bullhorn, Inc. All rights reserved.
Media inquiries please contact:
Alison Kenney, Bullhorn
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