Online facility provides FAQ answers and easier access to customer care team.
BitDefender has launched BitDefender Knowledgebase, a portal on its website designed to augment its Customer Care service delivery. The facility enables customers to access documents and useful information about installing or using BitDefender products. Should they have any issues, there is a section for frequently asked questions, backed up by a simple two step process to define their requirement further and direct them to the appropriate solutions.
On entering the site customers will be asked to choose the nature of their query:
Customer Service – for information about trial offers, BitDefender’s refund policy, ordering information, and downloading, registering, renewing and upgrading a product
Technical Support – for current and common issues for the product and version they are using
Fight Against Malware – for instances when the user’s computer is infected and he/she needs more information about the malware
They will then be prompted to browse through a list of available material to define more specifically their question or cause for concern. A range of information bulletins are available plus contact details for the Customer Care team, should further help and assistance be necessary.
The BitDefender Knowledgebase also provides users the ability to:
Obtain access to license key area
Gain improved responsiveness from the Customer Care team
Attain a higher priority on Customer Care task lists
All other support channels remain open 24/7, including email, chat and phone. Should a customer not find an answer to their concern or issue in the BitDefender Knowledgebase, they can directly contact BitDefender Customer Care after logging into the MyAccount area of the BitDefender site.
Commenting on this new development, BitDefender’s global director of customer care, Valentin Danielescu said: “Our objective with the BitDefender Knowledgebase is to improve further our customer service capabilities by providing as much information as possible to our users. This in turn helps our Customer Care teams build a greater understanding of users’ experience and if necessary, identify any areas where further improvements can be made.”
BitDefender Knowledgebase is currently available in English, with plans to add Romanian, German and Spanish versions in the near future. Other languages will be added over time.
The BitDefender Knowlegebase can be accessed at: http://www.bitdefender.com/site/KnowledgeBase/consumer/
To stay up-to-date on the latest e-threats, sign-up for BitDefender’s RSS feeds here.
BitDefender is the creator of one of the industry's fastest and most effective lines of internationally certified security software. Since its inception in 2001, BitDefender has continued to raise the bar and set new standards in proactive threat prevention, emerging as the industry’s anti-malware innovator. Every day, BitDefender protects tens of millions of home and corporate users across the globe — giving them the peace of mind of knowing that their digital experiences will be secure. BitDefender solutions are distributed by a global network of value-added distribution and reseller partners in more than 100 countries worldwide. More information about BitDefender and its products are available at the company’s security solutions room. Additionally, BitDefender’s http://www.malwarecity.comprovides background and the latest updates on security threats helping users stay informed in the everyday battle against malware.
For More information see www.bitdefender.co.uk
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MJO PR for BitDefender UK
Tel: 01538 361217
BitDefender Country Manager
(UK and Ireland)
Fax:- 0845 130 5069
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