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Bad News is Good News for a customer waiting at home for a delivery, says Skillweb

According to an eBook, recently published by end to end delivery solutions supplier Skillweb, delivery companies such as couriers, parcel carriers and distributors need to adapt to beat the current economic climate by looking at what their customers want first. By working backwards from the customer’s front door, Skillweb believes that technology can be harnessed to support the whole business resulting in excellent customer satisfaction. This is achieved by communicating with customers, particularly when things go wrong, so Bad News can be Good News, and is certainly a lot better than No News for the customer sitting at home waiting for a delivery.

Elegant recovery is one of the recurring themes of Skillweb’s eBook entitled ‘How to avoid 8 common potholes on the road to business perfection’. It advocates that organisations should be prepared to spend their time dealing with exceptions rather than the rules. When a delivery is made on time, everyone is happy; it is when problems occur that a system is tested. Is information available to the right people to so that the customer can be alerted, and alternative arrangements made? This is what Skillweb calls an elegant recovery. Can the causes of the problem be identified to prevent the same happening again?

With the buy price of software projects, whether in-house developed or procured from a specialist vendor typically being only 25% of the whole of life cost, the eBook suggests that companies should be insisting on viable recurring license models and avoiding excessive upfront charges.

The eBook goes on to discuss such areas as supply chain performance, cost containment, operational efficiencies and controls. It includes sections devoted to Commercial & Financial, Operational & Process, Technical, Security and discusses opportunities for companies in the sector to re-evaluate their traditional model in order to adapt and gain market share.

Joe Robinson, Business Development Manager at Skillweb said; ”The eBook has been written to trigger discussion within all types of logistics companies about total cost of ownership of technology, protecting cash flow, the best way to buy products, getting the cost/performance balance right, and how to avoid bottlenecks and points of failure in their business. Overall it is about how to harness technology to design and build business systems that put the customer first. Delivering excellent customer service will be the one of the key differentiators for companies that survive and thrive in these difficult times.

For a copy of Skillweb’s How to avoid 8 common potholes on the road to business perfection please contact:: Andreina West, 01491 639500, Andreina@pra-ltd.co.uk,

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NOTES TO EDITORS:

About Skillweb

Founded in 1999 Skillweb specialises in end-to-end distribution and delivery solutions, focusing on couriers, parcel carriers, distributors and field force engineers. Skillweb has successfully supplied its proven solutions to a number of blue chip companies including British Telecom, DHL, Lynx Express, United Cooperatives, Guernsey Post, Isle of Man Post Office and Air Products.

Based in High Wycombe, Buckinghamshire, Skillweb provides one-stop business system integration services, including design, development, implementation and support.

Skillweb’s portfolio of products and services include:

• Proof of Delivery, electronic signature capture in real-time
• Individual consignment tracking; using barcodes, RFID and spatial positioning
• Geo-positioning and navigational aids for in-cab and back office use
• Deliveries, collections, returns and exception management
• Courier and driver web based management systems
• Electronic pre-advice receipting and route schedules / trip planning
• Physical receipting, sortation, put to lane, load and despatch
• Cross docking, yard management and depot operations
• Planned versus actual management reports; full web visibility

Typically Skillweb’s solutions deliver the following benefits:

• Reduced fuel costs using the Internet map based route scheduling solution
• Reduced running costs as utilisation of resources is improved
• Improved productivity as mobile solutions control and manage drivers
• Increased customer satisfaction as delivery success rates are improved
• Reduced time spent chasing errors as Skillweb’s solutions enable customers to elegantly recover from errors

Skillweb achieves this by working in partnership with customers, providing pay as you go managed software services.

Skillweb offers one stop shop services removing much of the hassle while integrating into the customers preferred way of working. For more details please visit: www.skillweb.co.uk.

EDITORS CONTACTS:

Chris Wright
Managing Director
Skillweb Ltd
Tel: 08700 707077
Email: chris.wright@skillweb.co.uk

Andreina West/Mary Phillips
PR Artistry Ltd
Tel: 01491 639500
Fax: 01491 638866
Email: andreina@pra-ltd.co.uk



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