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16 April 2009

ARE YOU COMMITTED TO CUSTOMER FIRST? HORNBILL UNVEILS NEW VERSIONS OF SUPPORTWORKS ITSM TO HELP IT SERVICES GET CLOSER TO THE CUSTOMER, AT SERVICE DESK SHOW

Service Desk & IT Support Show, Earls Court, London
28 – 29 April Stand No: 300

Hornbill leads service desk industry to a closer understanding of its internal and external customers with ‘Human Touch’ features and preview of Service Catalog offering.

Hornbill will be demonstrating its new Supportworks ITSM Foundations and previewing the latest version of Supportworks ITSM , including new features designed to aid service departments form a better understanding of their customers – whether internal or external - and in turn provide improved customer satisfaction.

Under the theme ‘Customer First’, Hornbill will present hourly presentations showing how the ‘Human Touch’ features of Supportworks ITSM and its Service Catalog, bridge the gap between IT and its customers and enable organisations to realise the benefits of ITIL, faster.

Supportworks ITSM Foundations introduces a new generation of Supportworks product, updating the Supportworks IT Helpdesk application to include Incident, Problem and Change Management processes and management of Configuration Items without the need for a full blown Configuration Management Database (CMDB). Supportworks ITSM Foundations accommodates the particular service requirements to support both internal and external service desk environments.

Hornbill will also demonstrate Supportworks Essentials; a helpdesk tool designed for rapid deployment within smaller businesses. Supportworks Essentials is based on the same technology as Hornbill’s award winning Supportworks ITSM applications, providing a stepping stone to adoption of ITIL processes when the organisation is ready.

“Computer Says ‘No!’”: a white paper based on findings from the annual service industry survey sponsored by the SDI and Hornbill, will be debated and discussed by industry experts, including Hornbill’s CMO Patrick Bolger at a Breakfast Briefing on Tuesday 28th at 8.30am. The white paper will be available from Hornbill on stand 300.

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NOTES TO EDITORS

About Hornbill Systems

Service Management software from Hornbill enables organisations to provide excellent customer service while benefiting from the economies of consolidation on a single technology platform. Supportworks’ service desk templates are designed for rapid deployment within any employee or customer support environment, including ITIL-compatible IT Service Management, IT Helpdesk, Customer Service, HR and Facilities Management with the flexibility to build additional desks at minimal extra cost. Hornbill’s software supports thousands of commercial and governmental sites worldwide. Hornbill Systems was founded in the UK in 1995 and has US offices in Dallas and New York.
Hornbill has earned many industry accolades including; Service Desk Institute “IT Service and Support Technology Supplier of the Year” for 2008, “Best Business use of Support Technology” with Sharp Electronics and “Support Excellence Award for Smaller Helpdesks” with Camelot in 2005.

High profile customers include Atos Origin (Athens Olympics 2004, Torino Winter Olympics 2006 and Beijing Olympics 2008), Buckinghamshire Hospitals NHS Trust, London Borough of Waltham Forest, Greggs, London Metropolitan University, RSPB, Chubb Insurance, House of Fraser, Halfords, The National Archives, and Camelot.

For more information about Hornbill’s solutions please visit http://www.hornbill.com/

For Company and editorial information contact:

Ann James
Hornbill Systems
Tel: 0208 582 8223
Email: ann.james@hornbill.com

Andreina West
PR Artistry
Tel: 01491 639500
Email: andreina@pra-ltd.co.uk




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