April 16th, 2009 — Atlanta, Montreal and Birmingham (UK) — Vector Networks today released a package of enhancements to its market leading PC-Duo™ PC Remote Control product.
PC-Duo v11.2 consolidates platform coverage with support for Windows Server 2008 and provides performance increases in Vista. Kevin Kiley, Vector's VP sales and marketing, observes, “The pending release of Windows 7 as well as economy related budget reductions, has limited the deployment of Vista for many of our clients, however, it is important that we provide the same excellent performance on Vista that our customers enjoy on XP.”
Organizations often use PC-Duo in conjunction with Vector's Web-based HelpDesk and Asset Manager Pro solutions. PC-Duo v11.2 now enables remote control sessions to be initiated directly from the HelpDesk Web interface. Kiley continued, “Another result of the current economic climate is that customers are looking for maximum leverage from existing investments. Maximum integration between asset and service management functions can yield improved efficiency and significant savings. We can even offer this Web-integrated remote control to users of other Web-based help desks.”
Erick Yanez, Vector's Montreal-based VP development added, “With more and more remote support sessions being conducted over the internet, we decided to introduce new bandwidth throttling algorithms to avoid impairing PC performance, particularly where the user was already working with a browser-based application.”
The new version also introduces a package of feature additions and extensions designed to further reduce support issue resolution times. A typical example is the ability for multiple support staff to participate in a chat session with the remote PC user. This feature complements the existing capability in the PC-Duo Enterprise edition for multiple support staff to participate in remotely controlling the supported user's PC.
Full details of the v11.2 release are available as downloadable PDF at www.vector-networks.com.
About Vector Networks
Based in Atlanta, Vector Networks specializes in solutions for desktop asset and service management. Its PC-Duo brand is synonymous with high-quality enterprise-grade remote control. Vector Networks solutions have been installed and supported in over 20 countries since the company's formation seventeen years ago. With development based in Montreal and a highly mobile sales and support team, the company understands the needs and challenges of multi-site organizations.
Jason E. Smith
JSA Media & Marketing
Phone: + 1 678-867-9042
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