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28th April 2009


Partnership incorporates advanced knowledge management capability for Hornbill’s Supportworks ITSM

Service Desk & IT Support Show, London: Hornbill today announced that it has entered a partnership agreement with Knowledge Powered Solutions (KPS), whereby Hornbill will incorporate KPS’s highly advanced search technology into the knowledge management capability of its Supportworks ITSM solutions.

Gerry Sweeney, CEO of Hornbill Systems commented: “We are delighted to be working with KPS to offer superior Knowledge Management capabilities within Supportworks ITSM. Our customers expect and deserve the very best technology on offer and in partnering with KPS, they will receive complementary benefits of a world-class knowledge base to enhance the success of their IT Service Management initiatives.”

Roger Haddon, Managing Director at KPS comments on the new partnership “We are very proud to be working with Hornbill to offer their customers enhanced Knowledge Management capability. KPS recognises Hornbill as a key player in the ITSM market and with their outstanding and strong presence in this arena we are looking forward to growing our market reach. KPS has focused on offering its knowledge management solution through numerous ITSM vendors and is delighted to include Hornbill Systems in its growing list of world class vendors”

About Knowledge Powered Solutions

Knowledge Powered Solutions (KPS) is an Independent Software Vendor that specialises in providing information management solutions.
KPS solutions can be deployed to customer service staff, intranet users, external customers and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface. The KPS solution helps to identify and fill knowledge gaps and make the solution available for future use. In the service desk, the volume of available information continues to grow rapidly alongside the customer’s desire for service excellence. It is therefore important that Customer Service operatives are able to locate and apply pertinent information quickly to solve problems. The KPS solution has been designed to put the power of the accumulated expertise and know-how of the organisation at the fingertips of these key staff whilst minimising administrative overhead.
For more information visit or email

For Company and editorial information contact:

Debbie Goulden
Knowledge Powered Solutions
Tel: +44 7764 229012

About Hornbill Systems

Service Management software from Hornbill enables organisations to provide excellent customer service while benefiting from the economies of consolidation on a single technology platform. Supportworks’ service desk templates are designed for rapid deployment within any employee or customer support environment, including ITIL-compatible IT Service Management, IT Helpdesk, Customer Service, HR and Facilities Management with the flexibility to build additional desks at minimal extra cost. Hornbill’s software supports thousands of commercial and governmental sites worldwide. Hornbill Systems was founded in the UK in 1995 and has US offices in Dallas and New York.

Hornbill has earned many industry accolades including; Service Desk Institute “IT Service and Support Technology Supplier of the Year” for 2008, “Best Business use of Support Technology” with Sharp Electronics and “Support Excellence Award for Smaller Helpdesks” with Camelot in 2005.

High profile customers include Atos Origin (Athens Olympics 2004, Torino Winter Olympics 2006 and Beijing Olympics 2008), Buckinghamshire Hospitals NHS Trust, London Borough of Waltham Forest, Greggs, London Metropolitan University, RSPB, Chubb Insurance, House of Fraser, Halfords, The National Archives, and Camelot.

For more information about Hornbill’s solutions please visit

For Company and editorial information contact:

Ann James
Hornbill Systems
Tel: 0208 582 8223
Andreina West
PR Artistry
Tel: 01491 639500

This press release was distributed by ResponseSource Press Release Wire on behalf of PR Artistry Limited in the following categories: Computing & Telecoms, for more information visit