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Michael Phillips, product director of comments:

“In our two most recent Customer Satisfaction Surveys, TalkTalk has repeatedly scored higher than Tiscali so this should bode well for Tiscali customers who will now be part of the same group.”

“However, AOL – also under Carphone Warehouse Group ownership – has consistently languished at the bottom of our Customer Satisfaction Surveys so service integration post acquisition will be crucial to determining the customer experience.”


All Categories Overall
Spring 2009
Very/Fairly Satisfied

1st O2
2nd PlusNet
3rd Sky Broadband
4th Virgin Media
5th TalkTalk
6th Tiscali UK
7th BT Broadband
8th Orange
9th Pipex
10th AOL Broadband


All Categories Overall
Summer 2008*
Very/Fairly Satisfied

1st Sky Broadband
2nd TalkTalk
3rd Virgin Media
4th Tiscali UK
5th BT Broadband
6th Orange
7th AOL Broadband

* Due to sample size, O2, PlusNet and Pipex could not be reported in the Summer 2008 survey

For further information please contact:
Michael Phillips 020 7700 3245

Karen Wagg/ Emily Church
Polhill Communications
020 7655 0540

About was launched in 2005 and is the UK’s leading Ofcom accredited broadband comparison calculator.

We offer comprehensive and impartial advice on broadband, mobile broadband and bundled packages (broadband with home phone and digital TV).

The calculator compares thousands of different combinations of packages and provides results in a clear, intuitive table where users can rank and compare services according to their individual needs.

At we help our users make the right choice of provider and get the most from their broadband service.

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