LEXINGTON, Mass., May 11, 2009 — Customers of Gomez, Inc. (www.gomez.com), the leader1 in web application experience management, achieve significantly improved application performance, operational efficiencies and customer satisfaction than non-Gomez users, according to a new research brief from Aberdeen Group, a Harte-Hanks company (NYSE:HHS). The research brief, found at www.gomez.com/pdfs/Aberdeen_Gomez_Best_In_Class.pdf, compares the strategies, capabilities and performance of organizations that are using end-user experience monitoring solutions. It concludes that, compared to non-Gomez users, Gomez customers are:
- 69 percent more likely to reduce labor costs to manage application performance.
- 50 percent more likely to improve application response times.
- 42 percent more likely to reduce mean time to repair performance issues.
Translating Application Performance into Business Performance
Aberdeen’s research also found that Gomez users achieve 54 percent improved visibility into the end-user experience and 42 percent improved success rates in eliminating performance issues before deployment. Aberdeen concludes that, consequently, Gomez users are not only more likely to improve application performance but also to achieve operational efficiencies and improve customer satisfaction.
“Before deploying the Gomez solution, we lacked objective availability data and therefore did not have good visibility into the issues that our customers were experiencing,” said Norm Morrison, Director and Principal Architect of Production Performance Monitoring at GSI Commerce. “Now, having this type of visibility allows us to pinpoint problems that our customers are experiencing and make educated decisions about actions we need to take so these problems can be resolved. Additionally, having these capabilities allows us to reduce time needed to identify performance issues and improve effectiveness of our support staff. ”
“The inability to measure performance of applications from the end-users’ perspective is one of the top challenges for organizations experiencing declines in customer satisfaction, page views and conversions due to performance issues,” said Aberdeen analyst Bojan Simic. “The results of our research make a compelling case for the concrete payback that Gomez’s end-user monitoring solutions deliver to organizations.”
The new research brief is a follow-on to Aberdeen’s November 2008 report entitled “The Performance of Web Applications: Customers are Won or Lost in One Second,” which reported that business performance suffers when a web site takes more than five seconds to load. This full report can be found at: http://www.gomez.com/registration/white_paper.php?id=39.
Gomez, Inc. is the leading provider of web application experience management services, which businesses use to test their web applications while in development and to monitor their web applications after deployment. More than 2,500 customers use Gomez’s on-demand services to improve the quality of the web experience in order to increase their revenue from web applications, reduce their operating costs, and extend their brand reputations. For more information, please visit www.gomez.com.
1 Forrester Research “Tech Horizons: Evaluating Gomez Web Experience Management Services: Management-On-Demand for Web 2.0 Applications,” August 2008
Gomez is a registered service mark of Gomez, Inc. All other trademarks and service marks are the property of their respective owners.
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