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We will be performing essential maintenance on the ResponseSource platform from 12pm Saturday 13th august until Sunday morning. There will be short outages on the platform during this time.

During May and June, VIRTUATel the specialist customer survey company, are offering their Net Promoter or our Advocacy Index™ eSurveys for 3 months, at no cost, to anyone who has a contact centre of at least 50 agents. These surveys are proven to increase customer retention as well as drive increased sales and VIRTUATel are offering to prove it at no cost.

“Although we are best known for our fully automated, telephone feedback solutions, we also conduct eSurveys for our clients.” says Alan Weaser, Director of VIRTUATel. “We normally provided eSurveys without charge to our telephone survey clients and we have decided to extend that facility to anyone with a suitable contact centre, without charge” he adds.

This offer means customers can be offered a quick, single question “advocacy” survey via the web or email and collect from customers their Net Promoter or Advocacy score. This score is well proven to significantly increase revenue and is a core component of VIRTUATel’s range of survey based, Customer Performance Management solutions.

To understand more about the power of this simple survey scoring system or for more information, contact or visit the VIRTUATel website.

Alan Weaser
M/: +44 (0)78 6677 5385
T/: +44 (0)200 000 0030

About VIRTUATel Ltd:

VIRTUATel Ltd, specialises in delivery of multi-channel customer survey and feedback services, the key call centre component in Customer Experience Management and “The Voice of The Customer”. Captured in real time and directly from telephone callers, via email or web browsers, we supply customer feedback, customer opinions, customer loyalty measurement and even agent evaluation and call centre quality measurement and turn the intelligence collect ed into increased retention and revenue. Clients of VIRTUATel services include market leaders from the financial, travel, motor and government sectors. For more information please see the VIRTUATel website

This press release was distributed by ResponseSource Press Release Wire on behalf of VIRTUATel in the following categories: Business & Finance, Computing & Telecoms, for more information visit