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Top ten UK law firm, Ashurst LLP plans to Drive IT Service Management improvements with Avocent’s LANDesk® IT Business Management Solution

Woking, UK – June 09, 2009: Avocent today announced that its LANDesk® IT Business Management (ITBM) solution has been selected by major international law firm, Ashurst LLP to streamline its IT Service Management.

The top ten UK law firm will use the LANDesk IT Business Management solution to drive service management change through its IT support operations and across other functional areas of the business.

Selected from a shortlist of eight vendors, Ashurst’s IT team chose LANDesk for its proactive approach to account management, deployment planning and client support.

Karen Hewett, IT Service Delivery Manager and part of the team that won 2009 International IT Team of the Year at the recent Legal Technology Awards, said the LANDesk roll out would reduce a reliance on manually intensive support processes, and introduce a central point from which to optimise process change.

“We had been using an alternative incident management product, but realised we needed a full service management solution to give us a 360-degree view of the IT Service we deliver,” said Hewett.

She added: “We want to automate as much as possible so people can easily see the role they play in the overall process. This has traditionally been managed through email or paper, making management of the overall support processes difficult.”

The company is about to go live with a phased, in-house implementation of the LANDesk ITBM suite that will first provide more efficient incident and service management capabilities, so IT can improve the services it delivers to Ashurst’s 2,000 staff. “This will allow support resources to be more proactive and concentrate on more strategic tasks,” explained Hewett.

A second phase, planned for later this year, will create a customer portal, which will map, as well as help track and optimise, end-to-end business processes. And a third phase will seek to streamline problem and change management procedures to provide swift resolution to common IT and operational problems. This will also form the foundation of a new centralised project management platform, where new projects can be tracked according to the processes mapped through ITBM.

“The thing that really attracted us to LANDesk was the approach of its team during the Proof of Concept. And I particularly liked the ability LANDesk offers to build processes from scratch and map all processes end-to-end, enabling us to support the IT requirements of the firm,” concluded Hewett.

About Avocent/LANDesk
Avocent delivers IT operations management solutions that reduce operating costs, simplify management, and increase the availability of critical IT environments 24/7 via integrated, centralized software. LANDesk delivers cost-effective systems, security, and process management solutions that help IT teams automate and simplify the management of desktops, servers, and mobile devices. With long-standing partner relationships and solutions successfully deployed at leading enterprises worldwide, LANDesk continues to deliver rapid innovation and time to value to help organizations achieve their business objectives. Additional information is available at

Forward-looking Statements
This press release contains statements that are forward-looking statements as defined within the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from the statements made, including the risks associated with general economic conditions, risks attributable to future product demand, sales, and expenses, risks associated with acquisitions and acquisition integration, risks associated with product design efforts and the introduction of new products and technologies, and risks associated with obtaining and protecting intellectual property rights. Other factors that could cause operating and financial results to differ are described in our annual report on Form 10-K filed with the Securities and Exchange Commission on February 27, 2009. Other risks may be detailed from time to time in reports to be filed with the SEC. Avocent does not undertake any obligation to publicly update its forward-looking statements based on events or circumstances after the date hereof.


Note to editors:
For further information, please contact:

Arlena Jackson
Avocent Corporation
Tel: +1 256 261 6430

Rachel Holcombe
Napier Partnership
Tel: +44 (0)1243 531123


Copyright © 2009, Avocent Corporation. All rights reserved. Avocent, LANDesk and the Avocent logo are registered trademarks of Avocent Corporation or its affiliates in the US and/or other countries. All other trademarks are the property of their respective owners.

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