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Eclipse Internet’s Senior Technical Support Analyst, Nick Shepperd, has beaten tough competition to win the Customer Hero award for England at the UK Call Centre Hero Awards 2009.

The Call Centre Customer Hero award recognises call centre agents who have consistently gone out of their way to deliver the highest level of service to their customers.

Clodagh Murphy, Director of Eclipse Internet said: “The award is great news not only for Nick but for the whole team, as it recognises the incredible level of commitment that is given to providing excellent technical support to all of our customers. A large number of new customers come to Eclipse through a recommendation, and this is testament to the whole team’s work.”

Nick who has been with Eclipse for two years, said: “I am delighted to have been recognised by peers, managers and ultimately an external body for the work I do. At Eclipse, we work as a team to find the best solution to meet a customer's needs and aim to fix any issues at first point of contact. Our aim is to always provide business class customer service and this award is third party recognition of this.”

The Call Centre Hero Awards recognise the endeavour, achievement and commitment of UK based call centre staff. In total, 48 organisations from across the UK made 136 nominations in 5 award categories. Nominees had to demonstrate that they are a top performer and have proven themselves with regard to their professionalism and the quality of their customer interactions.

The Call Centre Hero Awards (CCHA) are organised by the Call Centre Clinic and are the only national awards initiative for the UK call centre industry. The founding aim of the CCHA is to recognise and celebrate the careers and achievements of the frontline staff in call centre organisations. Entry to the CCHA is free and is open to all centres over 20 seats. All centres are treated equally, regardless of size or brand prominence.


For more information please contact Anna Millar at Eclipse Internet by calling (01482) 602831 / 07872033761 or emailing

Eclipse Internet

Eclipse Internet provides a range of internet services for businesses, including broadband, hosting, backup and hosted applications.

Eclipse is consistently recognised in independent reviews as one of the best performing ISPs in terms of speed, reliability and customer service.

This press release was distributed by ResponseSource Press Release Wire on behalf of KCOM Group in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit