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Teleperformance, the UK’s leading contact centre and back office processing outsourcer, has won the Best Example of Performance Improvement for its work with Identity and Passport Service, at the Home Office’s 2009 Supplier Value Awards.

The Supplier Value Awards is an annual event which recognises the achievements of the Home Office suppliers in demonstrating value from the delivery of products and services.

The award entry required the demonstration to the judges of evidence of stakeholder engagement; quality of relationships and the meeting of agreed objectives and deliverables.

Teleperformance was able to demonstrate how, following new government targets, it had improved customer service and reduced costs. It also detailed a number of new initiatives that had been launched, with significant investment in technology and people, in order to achieve the improved and more efficient service the public enjoy today.

Jeff Smith, Chairman and Chief Executive of Teleperformance comments “We are delighted to see the great results that we are delivering in our partnership with Identity and Passport Service being acknowledged in this way by the Home Office. This is an excellent example of the top quality customer service we provide.”

Teleperformance has a UK network of 8 contact centres with over 2500 employees. With its expertise and understanding of how to deliver quality customer service to the public, it specialises in contact centre and back office processing services for central government and its agencies. It has a particular expertise in its ability to quickly deploy high calibre agents for diverse, complex and high security services and to scale these services appropriately, often at short notice.

Notes to editors:

• Teleperformance is part of the world’s largest contact centre outsourcer, the Teleperformance Group. For more information on Teleperformance please visit or contact Tina Stanley, Tina Stanley & Associates PR Tel/fax 01491 410250 or Email
• Photo of Teleperformance contact centre in Bristol attached
• For more information on the Home Office Supplier Value Awards Programme please visit

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