70 percent of businesses lose at least one hour of operational time per week to poor network performance, wasting more time than the average weekly commute
London, United Kingdom, 12 November, 2009 β Congestion on the UKβs increasingly contended public internet infrastructure is threatening key customer relationships for 30 percent of enterprises, according to research conducted on behalf of fibre network provider Geo.
Geo surveyed IT and network professionals in large private and public sector organisations across the UK on whether they felt they could access sufficient bandwidth for their businesses and, additionally, their experience of network slowdowns and outages. The research showed that 30 percent of businesses experienced slowdowns and faults. In fact, 27 percent of those surveyed said there was potential for them to lose a customer. A further two per cent actually reported losing a customer.
70 percent of respondents reported losing at least one hour of operational time per week to poor network performance, wasting more time than the average daily UK commute (54 minutes, according to WorkWiseUK). Furthermore, nearly 30 (29) percent of these lost a day (7.5 hours) or more every week to slow network speeds or faults. This trend, which was acknowledged by IT and network professionals working for some of the countryβs biggest banks, manufacturers, retailers, life insurers and local authorities, could cost the UKβs economy millions of pounds in lost productivity each year.
Geoβs research suggests that these alarming slowdowns in blue chip networks are caused not, as some anecdotal evidence suggests, by staff using social networking applications over corporate connections, but by the sheer volume of business that is now transacted online. While nine percent of network professionals cited HD video applications such as telepresence and web conferencing as being a notable drain on company bandwidth, nearly 40 (38) percent said slowdowns were simply caused by overall increased demand for data services.
Mark Ryder, director of enterprise for Geo, said: βThese disturbing results call into question many telcosβ claims that they provide businesses with the 99.999 percent uptime to trade effectively. Moreover, the news that faults and slowdowns do erode relationships between businesses and their customers suggests that UK enterprises must act to resolve this now.β
Geo has seen a steadily growing interest in βprivateβ dedicated fibre optic networks, as businesses seek to tackle the problem of slow network speeds. As businesses employing dedicated networks donβt share their infrastructure with anyone else, they get sole use of the available bandwidth, and diverse routes that protect service in the event of faults.
As Geoβs network throughout the UK follows a very different route from other networks, running along the gas pipeline and deep within Londonβs sewer system instead of the roadsides, it is inherently protected against the failures and cable cuts that lead to frustrating network downtime.
Mark concluded: βThe internet may have speeded up the way we work and play immeasurably, but itβs fast becoming clear that these public highways are getting too crowded for businesses with sizable data requirements. Losing a day or more or even a week of working time because there isnβt enough bandwidth to go around can have a catastrophic effect on your productivity and reputation. Consequently, now may be the time for businesses across the UK to evade public congestion by going private.β
Geo is the only company in the UK solely focused on the designing and building of bespoke dedicated fibre network solutions. Geoβs revolutionary and flexible approach means that for the first time, organisations can own and control their networks, ensuring that security, high bandwidth and resilience are guaranteed. It provides an extensive range of solutions including fully managed networks, dark fibre and co-location services. Geo enables network solutions throughout the UK and in the London area. Customers include mobile operators, service providers, major banks and the public sector. Geo is listed as the 7th fastest growing technology company in the UK in the Sunday Times Tech Track 100 list for 2009. Visit www.geo-uk.net for more information.
Geo PR Contact:
Geraldine Grewal/John Brown
T: +44 (0)207 842 3200
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