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COMPUTERTEL AND TIGER COMMUNICATIONS ANNOUNCE PARTNERSHIP

ComputerTel, providers of Call Recording and Quality Monitoring software, are today announcing a partnership with Call Management Solution specialists Tiger Communications. The two companies have lately been working together, now offering full integration between the ComputerTel Call Recording Solution and Tiger Communications’ Call Logger, Tiger 2020 Pro. The partnership enables both companies to offer a fully comprehensive solution tackling both fraud and productivity issues.

As a result of the integration with Tiger, customers adopting the ComputerTel Call Recording solution in the customer contact market will be able to solve a number of critical issues more efficiently. These include preventing losses in revenue, billing errors and detecting telephony fraud, whilst improving business performance and productivity.

Customers with a ComputerTel Recording solution will have the added functionality of the Tiger 2020 Pro, whilst Tiger Communications customers will have the capability of listening to calls directly from the front end of their solution.

Philip Haynes, Managing Director at ComputerTel adds, “Customers will not only be capable of resolving their call logging issues but they will now also have the ability of playing back recordings from within the Tiger solution, providing them with a truly integrated system.”

Stephen McCallum, Managing Director at Tiger Communications explains: “Tiger are delighted to partner with ComputerTel. By integrating and closely coupling the class leading Tiger 2020 Pro and ComputerTel Call Recorders, we are delivering real business benefit to our customers. Market forces in the current economic climate demand increasingly innovative solutions. Greater collaboration between partners is the key to delivering these solutions, with the Tiger – ComputerTel partnership being an excellent example of such collaboration.”

In addition to standard call logging reporting requirements, Tiger 2020 Pro can incorporate Voice Network Security (Fraud Detection), an extremely powerful tool to enable immediate response to any potentially fraudulent situation, Directory Integration for automatic synchronisation of the Tiger Directory Database with a Host Database, and Mobile Bill Import for consolidated cost reporting.

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Facts:

About ComputerTel

ComputerTel Limited is an award winning Telecommunications Company specialising in the supply of Call Recording Solutions and Quality Monitoring Software. Clients range from Call Centres to Banking, Local Government & Emergency Services. The company was founded in 1988 and is based in Gravesend, Kent. For further information visit www.computertel.co.uk

About Tiger Communications

Incorporated in 1979, Tiger Communications is a market leader in the provision of Call Management Solutions. Their customer base spans many types of organisation, including hotels, universities, councils, solicitors, financial institutions and major manufacturers, all with differing objectives and system requirements. Tiger Communications is based in the United Kingdom, and has offices Belgium, Dubai, Mexico and Portugal. For further information visit www.tigercomms.com

For more information please contact:

Ms Dorita Dahl-Foreman, ComputerTel Ltd, Marketing Manager, 01474 561111 ext 714 (Press release)
Mr Ben Nicklen, Tiger Communications, Account Manager, 01425

This press release was distributed by ResponseSource Press Release Wire on behalf of ComputerTel Limited in the following categories: Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.