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Following recent successes, six Authorities in South East Wales, acting as a consortium, and Northgate Public Services today announce that they have renewed their shared services partnership for a further five years. The partnership is focused on the delivery of cost-effective IT solutions for Social Services.

The announcement follows the implementation of the Unified Assessment Process for Adults (UAP) and the Integrated Children’s System (ICS) across the Authorities in the consortium working cooperatively with Northgate.

UAP and ICS offer a holistic approach to assessing and managing people’s needs through an integrated approach across all care agencies, delivering care packages that promote the independence of the service user.

The consortium has employed a project manager and other dedicated staff and has aligned processes and data collection mechanisms across the Authorities in key areas. This brings added value by enabling further alignment of training, support and report development.

The partnership with Northgate has resulted in a number of tangible benefits for service users and staff. These include more effective and accessible services by reducing the need for different assessments by different agencies; a reduction in paper processes, reducing manual error and maximising efficiency; and considerable savings as processes are shared across all authorities.

The partnership is committed to expanding and progressing its information sharing initiatives to meet its overall goal where it is able to share information with all of its partners including other local Authorities in Wales.

Ellis Williams, Director of Social Services, Rhondda Cynon Taff Council and Chair of the South East Wales consortium said: “By sharing procurement and services, we have been able to develop a system which is responsive to the needs of our users and helps our staff deliver a joined up service built around personal needs, which also reflects value to the tax payer. We are delighted to be extending our partnership with Northgate. They are a trusted partner and a safe pair of hands that have given us the confidence to build a social care business which is truly aligned to the needs of our local communities.”

Russell Osborne, Managing Director of Citizen Solutions at Northgate Public Services, said today: “We are very proud of the work that our partnership with the South East Wales consortium has produced so far. We believe that shared services and joined up working can transform social care, not only for individuals, but for communities. At a time of unprecedented demand and limited resources, the consortium has shown how innovative delivery can be richly enhanced by local development.”

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For more information:

Fellows’ Associates
Kathy Sutton
+44 (0)20 7324 6221; +44(0)7966 890401

Konstantinos Makrygiannis
+44 (0)20 7324 6222; +44(0)7949 421356

Notes to Editors:

1. The South East Wales Consortium is a partnership between the local authorities of Caerphilly, Newport, Monmouth, Vale of Glamorgan, Merthyr, and Rhondda Cynon-Taff. The Consortium, which covers 28% of Wales, serves the needs of more that 25,000 adults and 6,000 children. It was set up to transform the provision of social care services in the region through shared service delivery.

2. Northgate Public Services is an innovative provider of transformation and improvement services to the public sector. It is committed to high quality public services that place individuals and their communities at their heart. Its knowledge and understanding of people’s needs are core to its business, as too, is its depth and breadth across public services.

3. Northgate’s task is to enhance public value through the intelligent use of people and technology; to understand why and what change is necessary; to provide new thinking leading to improved performance; and to link company rewards with positive outcomes for the communities for whom it works. It supports transformation through sustainable performance partnerships.

4. In the UK, Northgate works with ninety five per cent of local authorities, every police force, and a large number of health organisations, housing associations, utilities and transport companies. Founded in 1969, the company has nearly 8,000 employees. Northgate’s social care solutions are used by 40 per cent of local authorities


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