SwyxWare unified communications improves customer service and handling of ticket orders
London, June 15th, 2010 – Swyx, a market-leading vendor of Unified Communications (UC) for SMEs, has been selected by the Spanish Riding School in Vienna to manage its communication processes. The renowned institution will be using the innovative UC solution SwyxWare to optimise customer service and the handling of ticket orders. The Spanish Riding School has been working with SwyxWare since May 2010, with Data-Way IT-Consulting GmbH, a Vienna-based Swyx gold partner, consulting on and managing the implementation.
The Spanish Riding School is one of Austria’s most significant cultural institutions, which has existed for over 430 years and continues to cultivate classical equitation in the Renaissance tradition of the haute école. In order to handle the daily call volume in the ticket centre more efficiently and optimise customer service, the Spanish Riding School decided to implement a modern IP based communication solution.
“Many of the incoming calls the customer service centre receives every day come from abroad. One of the most important requirements of the new solution was for extended call routing, to automatically send incoming calls to relevant employees who could speak the appropriate language,” explains Georg Kriechbaum, managing director of Data-Way IT-Consulting GmbH. Prior to the implementation of SwyxWare the Spanish Riding School was using a conventional telecommunication system that had reached the end of its lifecycle.
Before selecting SwyxWare, the Spanish Riding School evaluated IP telephony solutions from several well-known vendors. SwyxWare demonstrated the best results during the evaluation process through the software’s outstanding price/performance and the brilliant consulting by Data-Way. The simple installation and administration of SwyxWare was another key factor. With the SwyxWare solution in place, configurations and maintenance can now be conducted internally without the need for expensive telecommunication technicians.
Furthermore, SwyxWare’s intelligent call routing function means every caller – whether from Austria, USA or Italy – will be welcomed in their local language and be forwarded to an employee who has the appropriate language skills. Through the integrated fax function every employee has his own fax number and can process faxed orders quickly and efficiently. With SwyxMobile the Spanish Riding School is also able to use all the telephone features of SwyxWare on their mobile phones, such as status information or recording calls.
Wolfgang Steineder, CIO, Spanish Riding School, said: “Swyx’s IP telephony solution is made for medium-sized companies like the Spanish Riding School. The system completely satisfies all our expectations. The rich features and the extraordinary price/performance ratio of SwyxWare convinced us immediately. With the new solution we could significantly improve our customer service within a very short period of time.”
The Communication Engine
Always ready to challenge the market, Swyx develops software based unified communication solutions that continually push the boundaries whilst maintaining its core belief that technology must always deliver tangible business value and productivity for clients.
Renowned for product innovation, Swyx aims to continually delight its customers and business partners by providing the best possible products and services to help make them more competitive in their markets.
Established in 1999 and headquartered in Dortmund, Germany, Swyx now has offices across Europe. Today the company is recognised as the market leader for unified communication in Europe and has enabled thousands of businesses to take advantage of the benefits of unified communication and associated applications.
An easy-to-install, easy-to-maintain software-based system, SwyxWare is The Communication Engine designed to drive a company forward. Based around familiar Microsoft® Windows® applications, the Swyx solution is designed to integrate perfectly with existing business software, including all financial and business process management tools. It offers all the agility of a business-class communication solution with the flexibility to match – and to grow with a company’s specific needs. Powerful business communication, that is simple, quick and easy to set up and manage, giving businesses full control, and making them more responsive to the needs of its customers, wherever they are.
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