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User Workspace Management Technology from RES Software Provides Robust Hosted Virtual Desktop Access and Automated Provisioning Services

Basingstoke, UK – 21st July 2010 — RES Software, the proven leader in user workspace management, today announced that RTW Hosting has selected RES Software to enhance the management and provisioning capabilities of its integrated hosted desktop services and facilitate the migration of organisations onto its cloud-based services.

RTW Hosting is using RES Software to support the delivery and ongoing management of its integrated hosted desktop services, which are deployed using a self-developed market leading provisioning platform with third party technologies including Citrix XenApp. RES Software will also be used in the near future by the service provider to help transition customers to RTW Hosting’s environment, ensuring that essential settings and features of a customer’s previous on-premise desktop environment can be applied to their integrated hosted desktop in an automated manner.

“Our customers expect an experience from their hosted service that rivals a local desktop. Using RES Software as a key part of our integrated hosted desktop service means that we can provide our customers with a hosted desktop that performs as efficiently as a local PC and replicates the environment end-users have been used to. Our provisioning platform enhanced by RES Software also enables us to offer an automated provisioning service and application management for our customers, which allows them to select the applications their end-users need as they are required,” said Mike Wills, CEO at RTW Hosting. “Working with RES Software enables us to scale up our services quickly and in line with demand, eradicate support issues suffered previously around areas such as user profiles, and ultimately reduce the support overheads involved in offering integrated hosted desktop services to our customers.”

Ronnie Khan, UK Country Manager for RES Software, commented, “As organisations evaluate their desktop strategies for the future, options such as desktop virtualisation and moving to a hosted desktop become more attractive, because of the savings that can be realised. RES Software enables organisations to move over to a new desktop strategy quickly so partners can offer virtual and hosted desktop services in a manageable, efficient and cost-effective way. This provides customers with the ability to transform their static desktops into dynamic workspaces, whether they are deployed internally or via a provider like RTW Hosting.”

User workspace management is a critical component of any desktop transformation project, from the deployment of hosted virtual desktops or new desktop hardware through to full OS migrations such as a move to Microsoft Windows 7. RES Software separates a user’s desktop from the underlying operating system to create a dynamic user workspace. This can be applied to any existing or new desktop environment, ensuring that personal profiles and settings remain in place even though the underlying infrastructure has changed. This is even more critical in a hosted environment.

In the longer term, RTW Hosting will continue to develop their cloud services platform to deliver the optimal experience for end users and provide ISVs with a true integrated SaaS platform to publish applications for a rapidly expanding market place. RES Software is an enabling technology for RTW Hosting’s expansion and a critical component to build an efficient and market leading SaaS platform.

About RES Software

RES Software, the proven leader in user workspace management, is driving a transformation in the way organisations manage and reduce the cost of their PC populations. The company empowers customers, from SMBs to global enterprises, to manage an increasingly complex desktop ecosystem and meet the essential needs of a dynamic workforce that requires on-demand access to their personalised workspaces. Designed for physical or virtual desktop platforms, RES Software’s award-winning, patented technology enables IT professionals to address this shift by managing, automating and delivering secure, personalised and more productive desktop experiences to any user. For more information, follow updates on Twitter @RESSoftware and visit

About RTW Hosting

RTW Hosting is a trading name of Backbone (UK) Ltd (Est. 1998) providing market leading cloud computing services with systems integration at its core. The company delivers customers a diversity of ICT solutions enabling an enterprise class ‘one stop shop’ and ‘office in a box’ hosted experience to replace any on-premise environment. Building on a B2B partnership-centric model, RTW Hosting works with ISVs and IT partners to develop and distribute hosted services for Email, Desktop, Applications and Telephony to any business in all vertical market segments. RTW Hosting’s holistic approach to integrated hosted business solutions is possible through strong strategic alliances with leading technology partners, and a hosting platform driven by functionality which enables any business to seamlessly migrate all their ICT systems to the cloud. For more information please visit


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Media contacts:

Mark Kember / Claire Chapman
Goode International
Tel: +44 (0) 1491 873 323
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