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Press Release
21st July 2010

The Dudley Group of Hospitals NHS Trust significantly reduces admin time using SMART’s e-rostering system for over 1500 staff across 95 groups in fifty wards

Hospital Group in heart of the Black Country reduces administration, standardises shift patterns, and improves staff morale using electronic rostering solution

The Dudley Group of Hospitals NHS Foundation Trust uses intelligent e-rostering software to manage staff rotas and overtime on its wards. The Trust is using SMART’s eHL solution to manage shift working for over 1500 staff across its fifty wards and departments. The Trust expects improved governance of working time regulations with more accurate records of staff working hours and overtime.

According to Rachel Barton, Project Lead, e-Rostering at the Dudley Group of Hospitals: “We wanted an intelligent system to produce an automatic roster, based on staffing availability and to meet the needs of our patient service, where staff could request shifts and annual leave from any location, including from home.

“We also required a system that would interface with ESR for salary and absence details and produce reports for audit purposes - SMART ticked all of the boxes for us. It also had proven credentials, having been adopted by a neighbouring Trust.”

The Trust has configured the system into 95 self-rostering groups with over 100 roster Leads. The new shifts and rotas are set up to ensure that appropriately skilled staff are on duty at all times. Managers can now manage rosters themselves reducing administration time significantly.

Staff are also able to access SMART eHL remotely using a secure password, enabling them to log in from home to request shifts and annual leave. This has removed the need for managers to record specific requests manually, saving more time and reducing errors.
The link with ESR and Payroll ensures that pay information is always up to date, reducing the time and errors of manually entering roster information on payroll.

Tristan Spencer, Health Market Director at SMART commented; “As well as successfully introducing electronic rostering to manage complex shift patterns and meet service demands, The Dudley Group of Hospitals has been able to review historic working patterns that no longer meet the needs of the staff or the Trust. Being able to regularly assess working practices like shift start times and be flexible to meet staff preferences ensures the best use of staff resource, to better manage costs and improve staff morale.”

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The Dudley Group of Hospitals NHS Trust
Based in the heart of the Black Country, The Dudley Group of Hospitals NHS Trust provides a wide range of medical, surgical and rehabilitation services to the people of Dudley and surrounding areas.
With one inpatient hospital (Russells Hall Hospital) in the centre of Dudley, and two Hospital Outpatient Centres at the Guest and Corbett sites (based in Dudley and Stourbridge respectively), the Trust provides care and treatment for approximately 400,000 people.
• Russells Hall Hospital has 741 Inpatient beds, 75 day case beds and 46 cots.
• The Trust achieved Teaching status from the University of Birmingham in 2001

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Established in 1986, SMART is a leading provider of solutions for workforce management aimed at helping companies to maximise the performance, productivity and value of their people. By implementing SMART’s technology, organisations can expect to achieve a sustainable reduction in their people costs of up to 10%.
SMART’s web-based workforce management solutions manage complex shifts and annualised hours to ensure adequate staffing to meet fluctuating demands, which results in reduced absenteeism and recruitment costs, an end to spiralling overtime and an improvement in productivity. Importantly, the software helps to improve employee relationships through the use of powerful self-service and the ability to implement flexible working patterns.

SMART in Healthcare
Together, SMART and HMT provide comprehensive workforce management solutions to a significant proportion of the UK Healthcare market. HMT pioneered the first rostering systems for the NHS in 1997 and recently launched its flagship product RosterPro Central, which has been developed using the very latest technology. In 2001, the eHL solution from SMART was selected as best of breed provider of e-rostering and time and attendance for the National ESR programme and has unique, proven and fully automated integration with ESR.

SMART/HMT is able to deliver fully integrated workforce management solutions for all nursing, medical, administrative and support services in the NHS to help achieve improved efficiencies and significant reductions in the costs of temporary staffing and overall people costs.

Over 600 organisations worldwide benefit from SMART’s and HMT’s solutions and services in both the private and public sectors. Customers include Gateshead Health NHS Foundation Trust, Salford Royal NHS Foundation Trust, Dudley Group of Hospitals NHS Foundation Trust, Ocado, Gist, Habitat, Jaguar, JCB, Mandarin Oriental, Sainsbury's, Swissport, Trailfinders, Tussauds Group, and Greater Manchester Fire & Rescue Service.

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Lucy Caudle, Marketing Manager, SMART Andreina West, PR Artistry
Telephone: 01438 822229 Telephone: 01491 639500
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