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Teleperformance has been shortlisted for 3 CCA Excellence Awards 2010 in the following categories:

Best Outsourcing Partnerships

Teleperformance UK and Sainsbury’s
Teleperformance Portugal and Bausch & Lomb UK Ltd

Lifetime Achievement Award

Teleperformance UK Chairman, Jeff Smith

The CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.

Rachel Robinson, Divisional Managing Director of Teleperformance comments; “We are delighted to have our efforts recognised by the industry, particularly with so many entrants this year. It is great credit to our clients and employees who work so well together to achieve excellent customer service in challenging times.”

Anne Marie Forsyth, Chief Executive, CCA comments; “In today’s climate it’s more important than ever to recognise the efforts of individuals and teams dedicated to going the extra mile to deliver for customers and these Awards are designed to do just that. With an 80% increase in submissions in 2010, organisations are clearly committed to recognising the hard work undertaken throughout the year. I’d like to wish our short-listed entrants the best of luck.”

The Awards winners will be announced on the evening of 16th November 2010 at CCA’s Gala Dinner & Excellence Awards Ceremony, being held at The Hilton, Glasgow.

Note to Editors:

• Teleperformance is the world’s leading contact centre outsourcer. For more information visit
• For media enquiries please contact Tina Stanley, TSA PR Tel +44 (0) 1491 410250 or email
• CCA is the leading independent authority on customer contact.
For further information visit
• Photo of Rachel Robinson, Teleperformance attached

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