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Donna Earl, Known as “The Help Desk Coach,” Provides Best Service and Support Techniques Designed to Achieve Excellent End-User Experience

Reading, UK., August 23, 2010 – Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, today announced that it will host a webinar with The Help Desk Coach, Donna Earl (, internationally recognised consultant, coach and author. Today’s fast-paced world can make it difficult for companies to deliver consistent and high-quality user support and service. Fortunately, there are skills and tools available to organisations that can help optimise help desk agents and improve the processes needed to maximise an organisation’s ability to deliver excellent user-friendly service.

During the webinar, Earl will share her extensive real-world experience helping help desks develop customer service skills. She monitors the technique effectiveness of over 1,000 help desks per year. Earl has successfully incorporated and developed effective and user friendly customer service skills, and during the Numara Software 60-minute webinar, Earl will reveal her three tried-and-true techniques for help desk agents to effectively maximise resources and promote an excellent end-user experience. The webinar, “Help your Help Desk Deliver Top Notch Support,” will clearly demonstrate the importance of effective customer service skills and provide valuable tips to help agents best respond to users and seamlessly migrate users to self help techniques.

Additionally, Numara Software Product Marketing Manager Elisabeth Cullivan, will give a live demonstration of the award-winning, ITIL® V3-compatible Numara FootPrints solution from Numara Software. She will showcase how it seamlessly helps companies provide a more-user friendly experience and minimise time to resolution.

The live webinar will be held on Wednesday, August 25, 2010 at 4 p.m. UK time and is currently open for registration at Following the webinar, participants will have the chance to ask the Help Desk Coach and Numara Software representatives questions during the live Q&A session.

Numara FootPrints is a flexible and cost-effective solution for practical IT service management. Helping organisations streamline service desk processes, improve the customer experience and reduce time to resolution, Numara FootPrints delivers delivering unparalleled automation value for managing the service desk and other business processes. Numara FootPrints helps organisations automate and consolidate comprehensive, integrated service management processes with a single tool. Known for its ease of administration and use, extensive workflow automation and fast time to productivity, Numara FootPrints does not require complex programming or third party-consultants to get up and running.

For more information on Numara Software, please visit To register for the webinar, please visit:

About Numara Software
With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organisations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organisations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit:


Bridgette Dewar
C8 Consulting for Numara Software
0118 900 1134 / 077 888 66 946

This press release was distributed by ResponseSource Press Release Wire on behalf of C8 Consulting in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit