We wanted one central place where we could record and manage everything, and Numara Track-It! was the ideal solution for us
With help desk and asset management solution Numara Track-It!, Eden Housing Association (EHA) has improved productivity in the IT Department and is now 100 percent software licence compliant
Reading, UK, 28th September 2010: Numara® Software, Inc., global leaders in service desk and asset management solutions, advised that Eden Housing Association (EHA) has kept its IT ‘house’ in good order thanks to the Numara® Track-It!® help desk and asset management solution from Numara Software which has ensured it is 100 percent software licence compliant.
With the recent UK Government cuts it is imperative that every public sector organisation can demonstrate that it has its IT estate under control, that there are no hidden costs or nasty surprises and that the organisation is running a tight ship.
Numara® Track-It!® is a proven, comprehensive IT help desk software and asset management solution that allows organisations to cost effectively implement industry best practices, including ITIL®. Sean Relph, IT Manager at EHA said that since its implementation, Numara Track-It! has helped with productivity in the IT team as they have found it to be beneficial in organising, managing and prioritising calls, while also ensuring that all of their software assets are recorded and managed appropriately:
“In today’s economic climate, like most organisations, everyone is under pressure to look at ways they can reduce costs. EHA did look at other various ‘free’ alternatives to Numara Track-It! during this time to ensure that we were achieving ‘best value’. However the response from the IT team was extremely negative.”
“The feedback received from the IT team was that they would be ‘extremely disappointed’ if Numara Track-It! was removed from the organisation because it had completely changed the way they organised their work, in a positive way. The feedback clearly showed that the IT team valued Numara Track-It.”!
The IT team at EHA consists of three people who support the IT needs of their 70 employees on an internal and external basis, generating approximately 20-25 calls to the IT help desk per week. EHA implemented Numara Track-It! in 2005 to provide an effective help desk system to its staff but to also ensure it was managing its inventory correctly. Sean Relph continues:
”It’s helped us keep the IT department in order. Prior to using Numara Track-It! we were using a combination of emails and Microsoft® Word® to manage the incoming IT requests, and also an Access® database and Microsoft® Excel® to manage our inventory of software assets. We wanted one central place where we could record and manage everything, and Numara Track-It! was the ideal solution for us.”
Sean Relph said that not only is Numara Track-It! a cost-effective solution that’s easy to use and that provides EHA with everything it needs to run an efficient help desk system, but the Inventory, Software Licensing Monitoring and Purchasing Modules have also been major drivers in their buying decision.
“All of these modules help to ensure that we are managing and monitoring our software assets effectively, and keeping track of all consumable purchases. Thanks to Numara Track-It! and its inventory capabilities we have been able to ensure that we are 100 percent software compliant. Previously, all of our assets were logged across various applications and keeping track of everything was an arduous and time-consuming process. But the inventory capabilities have definitely made this easier for us and ensured we’re on top of our software licences.”
Sean Relph concluded: “Numara Track-It! has enabled us to gain control and ensure that our house is all in order. It’s helped us ensure we are compliant and it’s also helped us bring together and link a number of disparate applications, meaning that we don’t have multiple records anymore - which is so beneficial to our organisation – both in terms of managing resources and driving down costs.”
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About Numara Software, Inc.
With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organisations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organisations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit: www.numarasoftware.co.uk
For further information:
C8 Consulting Ltd for Numara Software
+44 (0) 77 888 66 946 / +44 (0) 118 9001134
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