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The people at Causeway are very conscientious, and extremely good at what they do

Unique ‘banked days’ model offers unprecedented flexibility and ROI visibility

London & Belfast, May 4th, 2011 – The Home Office has retained Causeway, the managed application services arm of Kainos, to provide a comprehensive web maintenance and development service to the Department on an ongoing basis.

The Home Office is the lead Government Department for immigration and passports, drugs policy, crime, counter-terrorism and police. Under the contract, Causeway has assumed ongoing responsibility for the Home Office’s web content management system, Alterian’s Morello, having successfully fine-tuned the performance of the system during a previous project.

The new service relationship will ensure the performance and availability of the Home Office web site. This will be particularly important this month, as the Home Office formally drops its public-facing web content to focus on corporate information, in line with the Transformational Government programme.

Says Emma Charles, Project Management and Technical Team Leader, Home Office eCommunications: “The relationship with Kainos Causeway is very strategic. Although we have a technical team, it is by no means as big or diverse as what Kainos can offer. We are now covered in terms of service continuity, which was a gap and a risk before.”

There is also scope for further development work, as and when necessary, she adds. “We only have one developer on the team. Now, when things get hectic, we can offload some of the work onto Causeway.”

“We buy a bank of days which we use for service requests first, but if there is any time left over we can use this for development. This makes it very easy to justify what we’re getting for our money. Other service providers work on a monthly flat-fee basis, making it hard to demonstrate value. Causeway has a more realistic attitude, which I’ve never come across before.”

This and the success of the original infrastructure project cemented the new deal. “It says something that, in the last nine months, we have only seen a single Priority 1 incident,” says Emma. “We used to have a lot more than that!”

By monitoring the web site closely, Causeway is able to ensure stable performance despite peaks in traffic in the event of major incidents, political events or the unveiling of new policies or crime statistics. The site receives around 1.5 million page views in a regular month.

“The people at Causeway are very conscientious, and extremely good at what they do,” concludes Emma. “They understand our pressures and are very flexible in the way they accommodate them.”

About Causeway Applications Management
Causeway, a subsidiary of the IT consulting company Kainos, delivers exceptional-value IT services. Covering all technical bases, Causeway removes the problems of IT application management by taking responsibility for time-consuming and expensive applications that prevent organisations from focusing their own talented people on innovation and core business growth. More information can be found at

About Kainos
Kainos®, the IT consulting company, specialises in the deployment and integration of Enterprise Content Management (ECM), Electronic Document Management (EDM), Workflow and Collaborative technologies.

Headquartered in Belfast with offices in London, Dublin and Gdansk, Kainos was founded in 1986 and employs over 260 consultants. The company’s four business units, Evolve® Healthcare, Causeway Applications Management, ECM Delivery Services and Systems Integration deliver and support business applications for customers across a diverse range of business areas.

These global and local organisations rely on Kainos’ solutions and services to manage, underpin and improve their businesses and include the NSPCC, Home Office, Department for Transport, Bank of Ireland, Aviva and the Information Commissioners Office. More at

PR Contact
Carina Birt, Sarum
PR for Kainos
+44 1722 411150

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