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ICM’s Emergency Office solution has won ‘Most Innovative Product’ at this year’s Business Continuity Awards, ahead of eight other finalists in that category.

Emergency Office is unique in the market as it allows staff to work and make calls from anywhere if their normal office is impacted by disaster, or if travel is impeded by adverse weather or travel chaos. Emergency Office turns any PC, notebook, or iPad into a secure virtualized version of an employee’s corporate desktop. Via a standard home broadband connection it gives them instant remote access to their normal applications and data during a business disruption.

The latest release of Emergency Office also enables staff to automatically re-route phone calls to their own phone, mobile or softphone, and continue to benefit from the same corporate telephony features normally available to them in their office.

Mike Osborne, Managing Director for Availability Solutions and Development at ICM, said: “ICM has been at the forefront of business continuity services development for twenty five years and our continuous programme of investment has created a world-beating range of solutions. We are extremely proud that our commitment to innovation has yet again been recognised with this important industry award.”

The award is the latest in a string of successes for ICM, which in previous years has picked up the ‘Business Continuity Service Provider of the Year’ prize three times, in 2003, 2007 and 2008.

In 2007 ICM also won ‘Most Innovative Solution’ for Disaster Cover Direct, which provides low cost, professional business continuity cover for smaller organisations by providing replacement IT equipment, as well as a nearby recovery centre to which employees can relocate.


About ICM
ICM is the only UK IT infrastructure and business continuity services provider to offer a complete range of on-premise, off-premise and cloud-based solutions to the mid market. Its many accreditations include Microsoft Gold Partner, Citrix Gold Partner, HP Gold Partner, NetApp Gold Partner, as well as Premier Partner and Premier Hosting Partner for VMware.

ICM has more than 30 years’ experience working alongside private and public sector organisations, including Costain, Eddie Stobart, News International, Phones4U, Swinton Insurance, Thomas Cook and Welcome Break, as well as building societies, universities, local government and healthcare organisations.

ICM was formed through the merger of Servo and ICM Business Continuity Services and is part of the Phoenix IT Group plc (quoted on the London Stock Exchange). ICM employs 700 people in 23 locations throughout the UK and has an annual turnover of around £160million.

For further information please contact:
Sarah Miles
Blaze PR
07500 042587

Carolyn Wojtas
0844 863 1300

This press release was distributed by ResponseSource Press Release Wire on behalf of Phoenix IT Continuity and Resilience Services Ltd in the following categories: Consumer Technology, Computing & Telecoms, for more information visit