New York, NY and Oslo, Norway: May 26, 2011: Confirmit, the leading global software provider for Customer Feedback, Employee Feedback and Market Research, today announced business highlights for Q1 2011. On the heels of a record 2010 revenue announcement, Confirmit continues on an accelerated growth path with 21% organic growth in Q1 and the successful launch of Horizons Version 16 – an industry-leading platform for collecting, analyzing, and acting upon the increasing pace of customer feedback.
During the quarter, Ventana Research named Confirmit a hot feedback management company in its annual Ventana Research Value Index, Customer Experience Management 2011. The premier benchmark research and advisory services firm evaluated feedback management tools across seven key categories, including usability, functionality, and return-on-investment. The value index recognizes companies most closely attuned to end-customer demand for customer experience technologies that will spur organizational performance and competitiveness.
In addition to 21% organic growth in Q1, Confirmit highlights include:
- 22% growth of the Market Research business and a near 20% increase in the Feedback Management business
- An unprecedented volume of completed surveys (an average of five per second), and an average of 1,000,000 pages displayed per hour
- Increased revenue from existing client base, including a significant number of both multi-year and six-figure deal contracts
- Successful launch of Horizons Version 16 with advanced reporting features that make insight more transparent across the organization
- Sustained performance against Confirmit’s unrivaled 99.7% On-Demand uptime guarantee
- Further investment in the industry’s largest R&D team
“Our customers seek a centralized mechanism to seamlessly gather actionable employee and customer feedback that can be quickly deployed across the company,” said Henning Hansen, President and CEO, Confirmit. “As we extend our core platform to keep pace with growing demand for mobile and text analytic capabilities, we continue to see an uptick in customer demand across all vertical markets as more businesses integrate Confirmit technology into their business processes as a key driver of business success.”
Confirmit’s customer acquisition maintained an upward trajectory this quarter. Client acquisition extends across numerous markets, including financial services, high technology, retail and market research. The company client roster includes Amica, Bank of America, Barnes Research, Best Buy, Cisco WebEx, Farmers Insurance, Fidelity, Helse Sør Øst, Hoffman La-Roche, HSBC, iPanel, NASDAQ OMX, Nielsen, Opinions, Symantec, University of Massachusetts Medical School, Shopzilla, WorldOne and Yahoo.
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 250 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit www.confirmit.com for more information.
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