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We are proud to support such a well-respected organisation and believe that further developments in our software will help them set new standards in social care into the future

Sue Ryder, one of the largest providers of specialist palliative care in the UK, has implemented Datix’s web-based patient safety software for incident reporting, clinical governance and patient safety services.

John Knight, Head of Risk and Safety at Sue Ryder said, “We wanted a central co-ordination method of responding to incidents and analysing them effectively. The natural next step was to automate the whole process by introducing an electronic incident reporting system to replace the paper-based one. We took the decision to research the marketplace for an easy-to-use, centralised, web-based solution that could help us to achieve effective clinical governance and ultimately deliver the best quality care to our patients.”

After evaluating several technology solutions as well as exploring the option to outsource the charity’s incident reporting activities, Sue Ryder selected Datix.

Mr Knight continued, “Datix demonstrated maturity and a high degree of usability. What is more, the proven track record of the software in the healthcare sector with its large and impressive user base gave us the confidence to proceed with Datix. ”

Datix has supported Sue Ryder to efficiently and effectively record and deal with incidents, and has made a significant difference to the area of clinical governance.

Datix has provided Sue Ryder with additional clarity and focus, a major benefit for trustees, management and staff. The accuracy of reporting held centrally and accessed with the simple click of a mouse has reduced the amount of time taken to investigate and deal with specific incidents. By having an audit trail of each event, management can review various incidents over a period of time to identify patterns of activity and then act upon potential problem areas.

The Datix solution is also an important point of communication, particularly for the increasing number of health care officers who look after people in their own homes and who can still keep in touch online with head office, irrespective of where they might be at any one time.

Last but not least, Datix has enabled Sue Ryder to report accurately on its activities and therefore demonstrate the improvements made to each local governance committee at every care centre and then nationally as part of the organisation’s requirement to comply with NHS and private healthcare quality care standards.

John Knight concluded, “With Datix, we can respond more effectively to incidents and demonstrate with absolute clarity to our trustees that we are managing incidents and taking a proactive approach to getting things done. We have found the system is easy to use, flexible and does the job.”

Jonathan Hazan, Chief Executive of Datix, concluded, “Sue Ryder has received acclaim over the years for its ground-breaking approach to health and social care. We are proud to support such a well-respected organisation and believe that further developments in our software will help them set new standards in social care into the future.”


About Sue Ryder

Sue Ryder supports people with specialist palliative, end of life and long-term neurological care needs.

Each year we provide 4 million hours of care to people living with cancer, multiple sclerosis,Huntington's disease, Parkinson's disease, motor neurone disease, stroke and brain injury.

For more information, please visit:

About Datix
Datix has been a pioneer in the field of patient safety since 1986 and is today the leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety. Datix recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.

Datix is focused on the health and social care sector - customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Datix clients also include organisations delivering care home and domiciliary care services. Within the UK this includes more than 70% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe and Australia.

Datix is headquartered in London, United Kingdom. To learn more, visit or call +44 (0)20 8971 1971

For further information please contact:

Mary Phillips/Andreina West
PR Artistry Limited
Tel: +44 (0)1491 639500

This press release was distributed by ResponseSource Press Release Wire on behalf of PR Artistry Limited in the following categories: Business & Finance, Computing & Telecoms, for more information visit