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Mid- to large-sized enterprises can benefit from IT Asset Management and IT Service Management process integration with one single solution

Reading, UK, June 15, 2011 – Numara® Software Inc., a global leader in service management and PC lifecycle management solutions for IT professionals, today introduced its Numara® FootPrints® family of integrated IT management products and solutions including: Numara FootPrints Service Management; Numara FootPrints Lifecycle Management; Numara FootPrints Desktop Management; and Numara FootPrints Security & Compliance Management. Designed to meet the needs of medium-to-large sized enterprises seeking a cost-effective approach to improve service levels, gain greater visibility and control over assets, the Numara FootPrints family transforms IT operations management by seamlessly integrating and automating business processes.

Gartner estimates that IT organisations can save an estimated 20 to 30 percent of their total PC Asset Lifecycle Management costs by integrating IT Service Management with IT Asset Management processes (Gartner Research, The Integration Points Between PC Asset Management and the IT Service Desk, August 18, 2009). With the FootPrints family of integrated IT management solutions, Numara delivers true end-to-end support capability for change, configuration and desktop management processes. Unlike any other offerings that connect disparate IT asset management and IT service management solutions through data integration, the FootPrints family offers deep process integration with a proven method for automation that is used to inform the decision making process. This process integration approach gives IT administrators the means to seamlessly execute and control changes more effectively.

“Our IT organisation, which supports three different companies, used to operate in silos. Numara Software gave us the ability and flexibility to consolidate IT processes into one system,” said Sue Nicholson, NFL Films and NFL Network director, IT user support. “We started with help desk services and built in change control and are now integrating asset management. Everything will be streamlined and automated and so far it works beautifully. I believe there is still more that we can do to improve our IT processes with the software.”

The FootPrints family is designed to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Because the FootPrints family is offered as individual products or as complete solutions, it can be installed quickly and easily without complex administration or extensive training. Customers also benefit from pre-defined IT management integration that does not require additional coding or customisation.

“We believe true process integration is a key factor for success in today’s marketplace,” said Andrew White, Vice President, Global Marketing for Numara Software. “Without a single view into IT Service Management, many IT departments struggle to meet business expectations whilst adding value and increasing end-user satisfaction. Our solutions are designed to give the IT department the freedom to choose solutions that meet their varying needs while enabling IT to streamline, automate and improve IT operations - ultimately reducing costs and improving service.”

Offering the widest choice of deployment models, including traditional perpetual license, hosted service or SaaS model, the FootPrints family gives IT departments the flexibility to not only choose the model that best meets their business needs, but also switch models at any time without penalty or impact on productivity.

“The Numara FootPrints family is designed to help companies dynamically adapt to the ever-changing needs of their business,” said Matt Dircks, Vice President, Products for Numara Software. “Our software enables IT organisations to easily manage diverse environments in an integrated fashion, increasing services levels whilst reducing costs and complexity. With Footprints, IT organisations are now able to better manage on-premise delivery models, cloud-based delivery models, physical devices or applications, virtual devices or applications and traditional PCs or mobiles devices – all within the same integrated context.”

Built from the ground up as a modular yet integrated system, the Numara FootPrints family can be purchased as separate products or as part of the broader FootPrints solutions including FootPrints Service Management, FootPrints Lifecycle Management, FootPrints Desktop Management and FootPrints Security & Compliance Management.
For more information, please visit: http://www.numarasoftware.co.uk/FootPrints/.

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About Numara Software

Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimise IT management, Numara FootPrints and Numara Track-it! Collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies.

For more information, visit http://www.numarasoftware.co.uk.

For further information:

Paula Elliott
C8 Consulting Ltd for Numara Software
+44 (0) 118 9001132
paula@c8consulting.co.uk

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