Corporate backgrounder video news release from workflow and communications software provider MatsSoft.
Notes to Editors
MatsSoft’s branded MATS® automated workflow and communications software is a managed service that can be quickly and easily set up to drive immediate and measurable efficiency gains, cost reductions and service improvements.
Within days of installation, MATS® customers have reported calls down 65%, capacity up 30%, complaints down 90%
MATS® hosted solutions are now being used for processes such as mortgage and loan applications, insurance claims, bereavements, savings accounts, voting systems case management, customer service, logistics, remote customer/patient management, complaints handling, supply chain management and resource management.
MATS® is currently used by many of the key firms in sectors including banking and insurance, healthcare, pharmaceutical, logistics, manufacturing, public utilities and government. MATS® is also used as a bulk communication medium to customers and third parties, via text messaging and email campaigns.
MATS® unique web-based, user configurable solution is used in any situation where there is a customer, a supplier and a product or service process with more than one stage, freeing up the time staff previously spent on the ‘phone by keeping customers proactively informed via SMS, email and auto-updated personal web pages.
Amongst the many benefits are (survey-proven) improved customer service and reduced cost. MATS® provides valuable real time management information on workflow and business process management that is used to further refine and improve cost control and service levels.
For more information visit MatsSoft’s YouTube channel at www.youtube.com/user/MatsSoftUK
Alternatively, visit www.matssoft.co.uk , call 01234 321555 or email firstname.lastname@example.org
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