first system to fully integrate email, mobile, social and web into a “one platform achieves all” solution
Intelligent System Is First To Deliver Fully Integrated Email, Mobile and Social Media Customer Communication
Europe’s leading enterprise email and mobile communications management company Communicator Corp (www.communicatorcorp.com) has launched the first single-platform system capable of intelligently integrating customer communication across multiple channels including email, mobile and social media.
With the new functionality, marketers and customer contact mangers can deliver truly personalised communications across different message formats from a single integrated platform to a single customer data source, as part of a single campaign. Thus, upon initial purchase, for example, an organisation can automatically send customers a welcome email, followed by a text to confirm delivery and finally a thank you email could be sent after delivery to capture feedback. Throughout the relationship, customers would be able to share these messages via social media and in turn this increases brand awareness.
The new system also incorporates a wealth of functionality to support users’ campaigns. Step by step wizards ensure easy message creation, text data capture set up and two way messaging. Advanced filtering functionality allows for true campaign integration to ensure you deliver messages your subscriber’s value. The system enables businesses to engage more customers, reach off-line audiences and to capture data digitally whenever and wherever required.
In addition, as part of the Communicator® platform, the new module is backed by an enterprise-level system already in use with many top-brand clients. This integrates online customer data from all business processes and channels into a single enterprise-view. The system’s “superior relational data-structure” integrates information from all customer touch-points; enabling users to unlock the full value of that data. Users can also perform thorough, enterprise-level web analytics and behavioural data-modelling.
Commenting on the launch of the new system Chris Wilds, Managing Director of Communicator Corp said, “This is the first system to fully integrate email, mobile, social and web into a “one platform achieves all” solution. This delivers significant efficiencies to customer communication and marketing operations as management no longer need to incur the time or cost of running multiple systems or reconcile the results of multiple disparate campaigns. The smoothly integrated interaction of different customer communication formats offered by our new module will add real value to any business. Indeed we are confident that it will transform the nature of best-practice customer communication.”
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About Communicator Corp (www.communicatorcorp.com)
Communicator Corp is a leading global enterprise email management company, providing technology based solutions, strategy and expertise for email communications. The company was founded in 1999. Since inception the business and its consultancy arm have consistently evolved, creating and maintaining Communicator Corp's position as an industry leader.
Communicator® is an enterprise email management platform for all one to one and one to many messaging.
Delivering proven cost savings and increased revenues from email marketing to transactional and service messaging.
The company has also developed a flexible range of associated services to meet the needs of any organisation. These include data services, managed, collaborative and self-service options.
Clients include: adidas Group, AEGON UK plc, Allsaints Retail Ltd, Best Western Europe, The Co-operative Group, Lloyds TSB, Mitchells & Butlers plc, Scottish and Southern Energy plc Thomson Reuters and Trinity Mirrorplc
For further information please contact:
+44(0)191 305 5105
The RIGHT Image PR and Digital Marketing Group
+44(0)7758 372527 / + (0)844 561 7586
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