Numara® Software Recognised by its Customers with
Service Desk Institute’s Supplier of the Year 2011 Award
Reading, UK, June 21, 2011 – Numara® Software Inc., a global leader in service management and PC lifecycle management solutions for IT professionals, today announced that it has been named the winner of the IT Service Excellence Awards’ IT Service Supplier of the Year award 2011. Nominated by its customers, this prestigious award is given to one service management vendor in recognition of its outstanding service performance and delivery, commercial understanding, industry knowledge and product offerings.
“This award is a testament to the commitment and dedication that Numara Software has shown towards its customers,” said Rachel Brown, Operations Manager for ESOS. “The demands on our service desk are increasing as our customers work to keep up with changes in technology and the dynamic service environment. With Numara at our side, however, we are assured by having the right solutions and support available to continue to provide high-quality service in any situation.” ESOS is a leading payroll service and solutions provider in the United Kingdom.
“This award puts the spotlight on Numara Software,” said Service Desk Institute Chairman, Howard Kendall. “This award is special because we ask the people who use the software on a daily basis to rate every aspect of their supplier’s quality of service, product and value for money. Not only did Numara win their customers’ approval, they also demonstrated to the judges a real passion for their customers which sets them apart from the competition. The result is a clear indication that, in the current economic climate, delivering both exceptional value for money and customer service is crucial.” The Service Desk Institute (SDI) is a leading independent professional organisation for the IT service and support industry.
The award was presented to the Numara team during the prestigious IT Service Excellence Awards Dinner, hosted by the Service Desk Institute. For more details on the Service Desk Institute Awards visit http://www.sdi-e.com/sdie-events/awards-2011/finalists-2011/.
“We are overjoyed with the support and honour that our customers and the Service Desk Institute have bestowed upon us,” said Andrew White, Vice President, Global Marketing for Numara Software. “This is a reflection of our company ethos: a customer-centric business that encourages regular dialogue and close examination of our customers’ needs. And we ensure that our customers are given the freedom and flexibility to maximise their Numara solutions, so that they are equipped to meet the increasingly complex IT and service challenges facing them today and tomorrow.”
Numara’s family of IT operations and service management solutions are a modular yet integrated platform that can be deployed out of the box with immediate configuration and limited vendor support needed and are offered with customisation and flexible licensing models. Numara FootPrints is designed for medium to large enterprises as an integrated family of solutions and products that deliver valuable process integration through the convergence of IT Service, Asset and PC Lifecycle Management. The Numara Track-It! Family of IT management solutions and utilities empower small to medium enterprises and enable IT to cost effectively optimise the management of software and IT assets. For more information, please visit www.numarasoftware.co.uk.
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About Numara Software
Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimise IT management, Numara FootPrints and Numara Track-it! Collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies.
For more information, visit http://www.numarasoftware.co.uk.
About The Service Desk Institute (SDI)
Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, and its 800 organisation members span numerous industries.
Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the best practice standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community, through membership, training, conferences, events and its publication SupportWorld magazine. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme.
For further information:
C8 Consulting Ltd for Numara Software
+44 (0) 118 9001132
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