Mayflex, the distributor of cabling infrastructure, networking and electronic security products has announced several upgrades and improvements to the Xtra Partner Area of its website www.mayflex.com
Membership of the Xtra Partner Area enables customers to view pricing and stock availability, submit orders and enquiries online. In addition users can view account, invoice and order histories and download brochures and spec sheets with their own branding. Since its introduction in 2007, Xtra has been a huge success attracting thousands of customers to sign up, and now accounts for a significant percentage of Mayflex’s turnover. However, not content to rest on its laurels, Mayflex has evolved its website with the addition of three new features to make it even easier and quicker to use:
A new Speed Cart features “auto suggest” technology which enables customers to place orders up to 70% faster than previously. Customers simply need to start typing a product code or name into a box and a list will appear containing possible matches which is further refined the more they type.
Planning Lists have also been upgraded. Xtra has always allowed users to save lists of frequently ordered products or plan large projects in these Planning Lists. This feature has now been updated to allow users to collaborate with their colleagues by sharing a list at the click of a button. The colleagues selected are automatically emailed to notify them that a list has been shared with them, and when any user modifies a shared list, all the other collaborators are emailed automatically to inform them of the update
As well as the two upgrades above, the website now also features a new addition; Live Chat. Clicking on a Live Help link during office hours opens a chat window in the users browser from where it is possible to select which department of Mayflex to contact (currently Sales, Technical Support, Customer Service and Webmaster). Users are then connected to one of Mayflex’s trained staff to help them with their enquiry.
Martin Eccleston, Mayflex’s Commercial Manager comments “Mayflex is committed to allowing our customers a choice of channels to communicate and to do business with us. The recent updates further enhance our partners’ experience on our website, and give them even more tools to plan and order more efficiently and effectively. We have always prided ourselves on the high level of personal service we offer, and the new Live Chat feature means that our customers can enjoy the same high quality personal service via the web as well as through other offline channels.”
For more information about Mayflex go to www.mayflex.com or call 0121 326 7557
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